Profiling public transport users through perceptions about public transport providers and satisfaction with the public transport service

Vicente, Paula; Reis, Elizabeth

doi:10.1007/s12469-016-0141-z

Cited by 16 publications

(11 citation statements)

References 28 publications

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“…Furthermore, their average age is six years higher than the choice transit group and their incomes are lower, reaffirming a higher likelihood of being “stuck” in a transit-dependent lifestyle than having chosen one. This is in line with previous research on transit users segmentation ( 21 ). As expected, the home locations of captive transit riders tend to be along the LRT and bus rapid transit (BRT) routes in Calgary, predominantly in less central locations.…”

Section: Resultssupporting

confidence: 93%

Influence of Travel Behavior, Personal Preferences, and Lifestyle on Perceived Convenience to Amenities among Calgary Residents

Onderwater¹,

Boisjoly

El-Geneidy

2019

Transportation Research Record: Journal of the Transportation R

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The presence of essential amenities, such as grocery stores, parks, and employment, within convenient distances impacts individuals’ travel behavior and quality of life. Whereas what is perceived as a convenient distance varies among individuals, the goal of this research is to better understand perceived convenience in the context of differing lifestyles, sociodemographic characteristics, and personal preferences. Using an online travel behavior survey with a sample of 711 residents from Calgary, Canada, we segmented individuals into eight distinct groups based on travel behavior and personal characteristics. We then examined their perceived convenience to reach various amenities among each group, and the actual distances to these amenities. Our results reveal eight distinct typologies that differ according to mode choice, lifestyle, neighborhood characteristics, and trip satisfaction. We observe that distance negatively affects reported convenience to work, grocery stores, and parks, but reported convenience is also closely related to modes available as well as to transport and home location options that meet individuals’ preferences. Typologies in which individuals are able to select their preferred transport options or home location typically report a higher convenience of access to various destinations, and this is especially true for typologies with high cycling, walking, and public transport mode shares. This study demonstrates the importance of providing individuals with a variety of affordable options in relation to transport mode and home locations, which can be of interest to researchers and planners concerned with improving convenience of access to local amenities by sustainable modes.

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Section: Resultssupporting

confidence: 93%

Influence of Travel Behavior, Personal Preferences, and Lifestyle on Perceived Convenience to Amenities among Calgary Residents

Onderwater¹,

Boisjoly

El-Geneidy

2019

Transportation Research Record: Journal of the Transportation R

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“…Commuters of low and high income in India were examined to evaluate the situation, and the study found that high-income users are likely to keep depending on their own vehicles however attractive the public transit service may be, unlike low-income who lack other options. Vicente and Reis (2016) conducted a survey on the adult population that uses PT in Lisbon City to find their travel behavior and perceptions. More than one-thousand responses were obtained as well as focus group interviews with regular and occasional users.…”

Section: Literature Reviewmentioning

confidence: 99%

Demand-responsive Users' Travel Behavior and Satisfaction Analysis in Small Cities

Jaber

Al‐Sahili²,

Juhász³

2023

Period. Polytech. Transp. Eng.

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This study examines the differences in travel behavior between regular and occasional demand-responsive transport users (public transport users), determines the level of service satisfaction, and identifies the key factors of commuters' preferences of using the demand-responsive transport regularly or occasionally for a small-sized urban area (<50 km2). Data were supplemented through field surveys and by focus group discussions. Binary logistic regression and correlation models were used. It is found that probabilities of irregularity are higher for rural areas, male commuters, short trips, educational trips, low-income groups, and non-direct trips. All users are generally satisfied with the service. The most important factors for occasional users are waiting time, trip cost, and trip duration. On the other hand, regular users pay more attention to cleanliness, safety, and comfort. Scheduling of public transportation lines that serve educational zones and provide accessibility to rural areas are needed to improve the quality and attractiveness of the services.

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“…These findings are not new. The previous study has suggested that it is important to understand the perceptions of road users and their satisfaction in a bid to improving transport services especially in health (Vicente & Reis, 2016). In some developing counties, the cost of emergency transportation is very expensive.…”

Section: Clients Perceive the Role Of Transportation To The Hospital mentioning

confidence: 99%

Clients’ Perception of the Role of Transportation to the Hospital and Level of Hospital in Reducing Maternal Mortality in Calabar, Nigeria

Umoe¹,

Felicia²,

Mathias³

et al. 2020

GJHS

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Transportation is vital in accessing healthcare services as well as reducing maternal mortality. This study examined clients’ perception of the role of transportation to the hospital and level of hospital in reducing maternal mortality in Calabar. This study was a cross-section descriptive design. Four (4) research questions were developed for the study. A total of 220 participants were recruited by proportionate sampling technique. Respondents were selected from four clinic days Tuesdays, Wednesdays, Thursdays and Fridays in each visit for a period of two weeks were used for the study. A structured questionnaire was used to collect data. The data were analysed using frequencies and percentages. The finding of the study revealed that: 153 (68%) agreed that good transportation increases the number of times participants go for an antenatal visit. 159 (72%) of the respondents viewed that good roads and vehicles make a journey to the hospital quick and easy. 177 (62%) opined that the best way to visit the hospital is by one’ s car or a taxi drop. 203 (93%) agreed that hospital has skilled midwives and doctors; 153 (70%) agreed that level of the hospital is reflective of low maternal and infant deaths; 159 (72%) agreed that healthcare team are highly skilled in handling both complicated and uncomplicated deliveries. 181 (78%) supports the notion that transportation plays a huge role in the reduction of maternal mortality in Calabar; 148 (67%) agreed that good road network has an indirect role in reducing maternal mortality in Calabar; 146 (67%) opined that controlled traffic helps reduced maternal mortality in Calabar, and 159 (71%) agreed that lack of access to transport for women in labour can increase stillbirth and maternal death rates. The study concludes that a good road network should be provided to reduce maternal mortality in Calabar.

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Profiling public transport users through perceptions about public transport providers and satisfaction with the public transport service

Cited by 16 publications

References 28 publications

Influence of Travel Behavior, Personal Preferences, and Lifestyle on Perceived Convenience to Amenities among Calgary Residents

Influence of Travel Behavior, Personal Preferences, and Lifestyle on Perceived Convenience to Amenities among Calgary Residents

Demand-responsive Users' Travel Behavior and Satisfaction Analysis in Small Cities

Clients’ Perception of the Role of Transportation to the Hospital and Level of Hospital in Reducing Maternal Mortality in Calabar, Nigeria

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