This research aims to investigate the current status and future direction of the use of Keywords: Supply chain management, information systems, logistics, South East Europe, policy making
IntroductionThe globalisation market has stimulated the demand on the use of concepts, techniques, tools, systems, technologies, models and frameworks in enterprises for Logistics and Supply Chain Management (LSCM). This phenomenon is not surprising given that supply chain now has to compete with other supply chains (Koh et al, 2006). The chain-chain competition has started to take over the enterprise-enterprise competition, although many 2 enterprise-enterprise competitions do exist particularly in the less developed economies. Greece has been a member of the European Union since the beginning of the 1980s, its geographical location invokes a strong strategic link with the other South East European countries in order to collaboratively increase their regional competitiveness, and thus is also included in this study.Lack of information could have a negative impact on profit maximisation (Cherchye and Puyenbroeck, 2007). Various information systems and technologies could be used to manage a supply chain and logistical operations. It has been identified that the use of appropriate systems could lead to the creation of differential business value (Radhakrishnan et al, 2008). Unfortunately, little inter-country research could be identified that examines the adoption of these information systems and advanced technologies for supply chain and logistics management in South East Europe, and one that could lead to future policy making and strategic investment in the region. To this end, the study adopts the following aim and objectives. 4 2.
Aim and objectivesThis research aims to investigate the current status and future direction of the use of information systems for LSCM in South East Europe. The objectives are threefold: (1) To identify major challenges and developments on the use of information systems for LSCM by enterprises, (2) To examine the actual level of satisfaction of current policy on LSCM, and (3) To reveal the actual need of enterprises in South East Europe on effective use of information systems for LSCM.
Literature reviewThe supply chain concept is based on the formation of a value chain network consisting of individual functional entities committed to providing resources and information to achieve the objectives of efficient management of suppliers as well as the flow of parts (Lau and Lee, 2000). In the Business-to-Business (B2B) market, many suppliers have to be able to provide a level of delivery performance that is compatible with their corporate customers.Those suppliers that can provide such delivery performance could win the supply contract.The desired delivery performance can be achieved with effective and efficient use of an ERP system (Yusuf et al, 2004; Koh and Saad, 2006), which could provide better information flow in a supply chain under the conditions of skilled workforce (Dimitriadis and Koh...