Project Failure, Error Orientation and Learning from Failure

Tao, Xiangming; Robson, Paul; Wang, Catherine L.

doi:10.5465/ambpp.2019.15732abstract

Cited by 3 publications

(2 citation statements)

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“…In addition to direct and indirect effects, scholars have also noted the moderation effect of EMO. Tao et al (2019) found that the volume of failure experience negatively influences learning from failure, and their negative relationship is weakened as error competence (a component of EMO) increases.…”

Section: Error Managementmentioning

confidence: 97%

Error management orientation: impact on service recovery performance, and the mediating role of self-efficacy

Guchait

2023

IJCHM

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Purpose This paper investigates whether error management orientation (EMO) of hospitality employees influence their service recovery performance (SRP) through self-efficacy. Design/methodology/approach In Study 1, data was collected from 161 hotel managers in the USA. In Study 2, data was collected from 215 restaurant employees in Turkey. Partial least squares (PLS) method using SmartPLS 3.3.3 was used for data analysis. Findings The results indicated that EMO of hospitality employees increases their self-efficacy beliefs which in turn enhance their SRP. The findings were consistent in both studies. Practical implications Hospitality organizations should consider assessing EMO of individuals when making selection decisions. These organizations should also consider providing error management training to employees to develop their EMO, improve error management skills and performance. Originality/value To the best of the author’s knowledge, this is the first study that focuses on EMO of hospitality managers and employees. Error orientation refers to how individuals cope with and how they think about errors at work. Errors are part of our work lives, and a positive orientation toward errors (i.e. EMO) can have a significant impact on individuals’ work attitudes, behaviors and performances. This is the first study that examines EMO as an important predictor of SRP. This study also makes a contribution by studying the mediating effect of self-efficacy to understand the underlying mechanism that links EMO with SRP.

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Section: Error Managementmentioning

confidence: 97%

Error management orientation: impact on service recovery performance, and the mediating role of self-efficacy

Guchait

2023

IJCHM

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“…Under these conditions, the authors recommend a higher tolerance for ambiguity, doubled by adaptability within the organization. Another research [8], which surveyed a number of 237 project managers that lead advanced NPD projects, reached the conclusion that simple learning from failure is not sufficient. Instead, the authors recommend developing the long-term experience of managers dealing with NPD failures, increasing their error handling skills and separating the failure moment and the learning phase by a considerable time period.…”

Section: Literature Reviewmentioning

confidence: 99%

Product Development Anxiety: A Contingency Planning Model for Innovative Production Companies

Dragomir,

Țîțu,

Bodi

et al. 2024

Preprint

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This paper investigates the possible failure modes of the product development process in production companies that are active in the B2C markets with a focus on household products. Since these cases require short lead times and are difficult to differentiate, in many instances the end result will not be the desired one and could affect profitability for a season or for good. A model of these possibilities is created and an approach to plan contingencies for their solutioning is proposed in the article. The main guideline is to switch from failure probability determination to accepting failure as inevitable and using digital solutions to reinforce the development process in order to offset its impact. For this goal, an Industry 5.0 Abatement Factor (abbreviated IFAF) is introduced in the contingency planning approach, that factors in the evaluation the low cost of digital instruments and the proper mix of Technology, Humans and AI (abbreviated THAI). The new working procedure based on these concepts and their interlinkages is discussed based on specific examples.

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Epic fail: Exploring project failure’s reasons, outcomes and indicators

Herz¹,

Krezdorn

2021

Rev Manag Sci

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Project Failure, Error Orientation and Learning from Failure

Cited by 3 publications

References 0 publications

Error management orientation: impact on service recovery performance, and the mediating role of self-efficacy

Error management orientation: impact on service recovery performance, and the mediating role of self-efficacy

Product Development Anxiety: A Contingency Planning Model for Innovative Production Companies

Epic fail: Exploring project failure’s reasons, outcomes and indicators

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