Promote Procedural and Interactional Justice to Enhance Individual and Organizational Outcomes

The object of your affection: how commitment, leadership and justice influence workplace behaviours in health care

“…). Research suggests that fair procedures and communication processes can enhance both individual and organisational outcomes (Greenberg ).…”

“…Organisational justice refers to the study of people's perceptions of fairness in organisations (Greenberg 1987). There are three primary distinct forms of organisational justice: distributive (the perceived fairness of how outcomes are distributed), procedural (the perceived fairness of the procedures or manner in which outcomes are determined) and interactional justice which has two components: 'informational justice' (the manner in which outcomes and procedures are communicated) and 'interpersonal justice' (the expectation that things be explained in an adequate and respectful manner) (Bies & Moag 1986, Greenberg 2009). In the absence of interactional justice, individuals believe that they have been treated unfairly, which can lead to feelings of anger and outrage, resulting in retaliation against the source of these feelings (Aquino et al 2006).…”

“…In the absence of interactional justice, individuals believe that they have been treated unfairly, which can lead to feelings of anger and outrage, resulting in retaliation against the source of these feelings (Aquino et al 2006). Research suggests that fair procedures and communication processes can enhance both individual and organisational outcomes (Greenberg 2009).…”

“…The relationship between organisational justice, affective commitment and workplace behaviours The three dimensions of organisational justice work together. High levels of interactional justice mitigate negative reactions to distributive and/or procedural injustices (Greenberg 1994) and adverse reactions to procedural injustice are exacerbated when combined with interactional injustice (Greenberg 2009).…”

An Empirical Study on Service Recovery Satisfaction in an Open and Distance Learning Higher Education Institution in Malaysia

“…Mattila (2001) stated that procedural justice is the perception of justice in terms of processes or procedures to recover from service failure. It refers to individuals' view of the fairness of the procedures and processes used to determine the results they received (Greenberg, 2009). Krishna, Dangayach, and Jain (2011) and Leticia Santos-Vijande, María Díaz-Martín, Suárez-Álvarez, and Belén del Río-Lanza (2013) indicated that interactional justice should be further separated into two different dimensions, namely, interpersonal justice and informational justice.…”