“…It may improve satisfaction with care in hospital settings (Suhonen, Valimaki, & Leino-Kilpi, 2005) and promote greater autonomy and independence for older people who need care (Davies, Laker, & Ellis, 1997;Flesner & Rantz, 2004). In long-term care settings, individualization has been used to improve the quality of care for individuals with severe dementia (Allen-Burge, Stevens, & Burgio, 1999;Hallberg & Norberg, 1993;Morgan & Stewart, 1997) and for individuals who need end-of-life care (Heyland et al, 2006).…”