2011
DOI: 10.1016/j.ijhm.2011.01.001
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Promoting innovation in hospitality companies through human resource management practices

Abstract: a b s t r a c tIn this study, we investigate how hospitality companies can promote incremental and radical innovation through human resource management practices (i.e., selection and training). Data from 196 independent hotels and restaurants operating in the People's Republic of China show that hiring multi-skilled core customer-contact employees and training core customer-contact employees for multiple skills both have significant and positive effects on incremental and radical innovation among hotel and res… Show more

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Cited by 230 publications
(214 citation statements)
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References 45 publications
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“…Previous studies Previous studies (Btt, 2002;Chuang & Liao, 2010;MacDuffie, 2009;Gong et al, 2009;Chang et al, 2011;Tiwari, 2012;Aajer & Yusot, 2013;Trehan & Setia, 2014) have used various variables to investigate operational measures such as labour productivity (LP), product quality (PQ), organizational innovations (OI), and customer satisfaction (CS). Every measure defines how performance of a company is related to the competitors.…”
Section: Organizational Performancementioning
confidence: 99%
“…Previous studies Previous studies (Btt, 2002;Chuang & Liao, 2010;MacDuffie, 2009;Gong et al, 2009;Chang et al, 2011;Tiwari, 2012;Aajer & Yusot, 2013;Trehan & Setia, 2014) have used various variables to investigate operational measures such as labour productivity (LP), product quality (PQ), organizational innovations (OI), and customer satisfaction (CS). Every measure defines how performance of a company is related to the competitors.…”
Section: Organizational Performancementioning
confidence: 99%
“…One probable explanation could be due to the fact that the sampled companies are comprised of a combination of foreign-owned (37.14%) and joint-ventures (62.86%) companies. By foreign-owned manufacturing companies have different approaches in recruitment (Chang, Gong, & Shum, 2011). Commonly, the foreign-owned companies are aggressive and have clear selection criteria, and their recruitment decision rely on collaboration between HR director and manager while, locally-owned companies do not have clear principles in recruitment, and the recruitment decisions rely heavily on manager's individual judgment.…”
Section: Discussionmentioning
confidence: 99%
“…A forecast can provide the basis for future human resources planning for a country and can be an important step in an organization's future human resource management (Hu, 1992). Most of the existing applied studies of demand for human resources in the tourism field have used the international tourist hotel industry and the general hotel industry as research topics (Bagri, Babu, & Kukreti, 2010;Cai, 2006;Chang, Gong, & Shum, 2011;Chen, 2004;Lu & Hu, 1999;Taylor & Finley, 2008;Yang, 2007), and few studies have estimated recreational farms' demands for human resources. In summary, this study explored the demand forecast for human resources through modeling with quantitative system dynamics methods and provided reference criteria to assist recreational farm owners with decision-making regarding future human resources demands.…”
Section: Literature Reviewmentioning
confidence: 99%