“…A number of authors hold the view that many consultations for minor childhood illnesses are inappropriate (Wyke et al 1990, Hallam 1994, Hopton et al 1996, Dewey & Hawkins 1998. It has been suggested that education can improve patients' knowledge and reduce their need for a professional consultation (Buckley & Kemsley 1995, Callery 1997, Gillam & Pencheon 1998, Impicciatore 1998, Marklund et al 1999, Entwistle & O'Donnell 2000, Kendrick et al 2000, Little et al 2001. Several studies have used some form of education to try to demonstrate an effect on parental use of health services for childhood illnesses (Anderson 1980, Morrell et al 1980, Sirles 1988, Thornton 1991, Usherwood 1991, Thomson 1999.…”