Promoting patients’ rights through hospital accreditation

Engel, Carsten

doi:10.1186/s13584-020-00421-1

Cited by 2 publications

(2 citation statements)

References 2 publications

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“…A recent study from Israel confirms this approach, and it also emphasizes that international accreditation standards and national laws may differ when it comes to the definition of real rights. 33 The observance of patients' rights is primarily associated with the knowledge of these rights, which largely depends on the level of education. High importance regarding respect for patients' rights in daily practice has also been examined in the group of nursing students in several European countries: Poland, Slovakia and Spain.…”

Section: Dovepressmentioning

confidence: 99%

Respecting the Patient’s Right to Information in Hospital Wards in Poland – Socio-Economic Determinants of Patients’ Opinions

Borowska,

Augustynowicz,

Olszewski

et al. 2023

PPA

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Background: Implementation of the patient's statutory right to information is one of determinants the quality and safety of medical services. The patients' opinions survey is an element of patient-centric care, which is now one of the most important things in modern healthcare. The main aim of the work is to examine patients' opinions on the observance of patients' right to information in the hospital and quality of healthcare in the hospital. A secondary objective was to examine the impact of socioeconomic variables on patients' opinions. Materials and Methods:The study was based on the Computer-Assisted Web Interview (CAWI) questionnaire, carried out in March 2022. The sample included 801 persons. Respondents were patients hospitalized within a maximum of 12 months. The questionnaire contained closed questions about the quality of medical care, observance of the patient's right to information. Results: Probability of referral was measured using the Net Promoter Score (NPS). Respondents answered the question about the recommendation on a scale from 0 to 10. People who rated the hospital ward at 10 and 9 are promoters, people who rated the hospital ward at 8 and 7 are neutral people. In turn, people who rated the hospital ward at 6, 5, 4, 3, 2, 1 or 0 are critics, ie people who will not recommend the hospital to their relatives. Most patients in hospital wards were the detractors (37%). The percentage of promoters was only 1% lower (36%) than that of the detractors. Patients was rated medical and nursing staff at a similar level with regard to the observance of the patient's right to information. Conclusion: Most statistically significant differences in the assessment of medical care in the hospital ward were associated with such sociodemographic variables as age and income. People aged 55-64 and 65+ rated most of the analyzed aspects better.

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Section: Dovepressmentioning

confidence: 99%

Respecting the Patient’s Right to Information in Hospital Wards in Poland – Socio-Economic Determinants of Patients’ Opinions

Borowska,

Augustynowicz,

Olszewski

et al. 2023

PPA

View full text Add to dashboard Cite

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“…Sperling and Pikkel [ 10 ] examine the patient and family rights that are highlighted in the JCI accreditation process and compare those with other Israeli regulations relating to patient and family rights. Building upon that, Carsten Engel from Denmark who has had extensive experience in reviewing hospital accreditation organizations in various countries, provides a perspective on how accreditation and legislation differ [ 11 ]. He observes that “they should not be seen as competing but as complementing efforts.…”

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confidence: 99%