Promoting resident-tourist interaction quality when residents are expected to be hospitable hosts at destinations

Xiong, Lina; Wang, Haihong; Yang, Yufan; He, Wenjun

doi:10.1016/j.jhtm.2020.12.008

Cited by 36 publications

(15 citation statements)

References 78 publications

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“…Also, Eusébio et al (2018) found that HTI is related to residents' perceived positive effects and their ATT. More recently, Xiong et al (2021) found that HTI quality was positively related to their attitudes towards tourism development. Thus, we put forward the following hypotheses for testing: H4: Residents' HTI positively influence their ATT.…”

Section: Host-tourist Interactionmentioning

confidence: 99%

“…Therefore, the research gap necessitates expanding the literature in this field to understand why residents support tourism in their communities and how the influencing factors affect each other. To be specific, the scientific discourse should increase its emphasis on deeper examinations of residents' HTI, PI, CT and attitudes to achieve sustainable tourism development (Wang and Zhang, 2020;Xiong et al, 2021;Zaman and Aktan, 2021).…”

Section: Introductionmentioning

confidence: 99%

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How Residents' Attitudes to Tourists and Tourism Affect Their Pro-tourism Behaviours: The Moderating Role of Chinese Traditionality

2022

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Although sufficient attention has been paid to residents' attitudes to tourism in previous studies, few studies have used residents' attitudes to tourists and tourism simultaneously to explain their support for tourism. This study fills this gap by examining the effect of place image and host–tourist interactions on residents' attitudes to tourists and tourism, respectively, and their consequent reactions by considering the moderating effect of Chinese traditionality. The proposed model is tested using data from 357 residents living in Huangshan, a fifth-tier city in China. Results demonstrate that attitudes to tourism and host-tourists interaction positively affect their pro-tourism behaviours. Moreover, attitudes to tourism mediate place the image's, host–tourists interaction's and attitudes to tourists' respective relationships with pro-tourism behaviours. Furthermore, the higher the Chinese traditionality of residents, the stronger the influence of their attitudes to tourism on pro-tourism behaviours. However, the relationship of place image and attitudes of residents towards tourists with pro-tourism behaviours are not supported. Findings offer critical implications for planners, practitioners and interested researchers.

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Section: Host-tourist Interactionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

How Residents' Attitudes to Tourists and Tourism Affect Their Pro-tourism Behaviours: The Moderating Role of Chinese Traditionality

2022

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“…This conflict can further result in unmet tourist expectations and potential negative attitudes from residents with respect to tourism development. In addition, as residents may interact with tourists on many occasions regardless of their involvement in tourism development, residents may further experience inconvenience (e.g., Lai & Hitchcock, 2017), unfairness (e.g., S. Kim & Kang, 2020), stress as well as emotional labor (e.g., Jordan et al, 2021; Xiong et al, 2021), especially in destinations with mass tourism or overtourism (Gössling et al, 2020).…”

Section: Introductionmentioning

confidence: 99%

Cultivating destination brand ambassadors in rural China: Examining the role of residents' welcoming nature

Wang

Xiong

Gage

2021

Journal of Tourism Research

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Consistent with growing research interest in local residents' roles and resident‐tourist relationship in destination marketing and branding, this study examines how residents' welcoming nature affects their destination brand advocacy and brand‐consistent behaviors in a rural destination in China. Focusing on destination branding in rural China and drawing upon internal branding literature, this study further examines how resident perceived interaction quality with tourists transforms their welcoming nature into destination brand‐supporting behaviors. Findings offer strong empirical results that highlight a critical internal branding perspective for mobilizing residents to support the destination brand. This study offers further theoretical and practical insights to an internally driven approach that cultivates destination brand ambassadors.

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“…emotional attachment, experiences, intangible, tangible values) emerge as place meanings, and spatial relations to places differ amongst individuals. When residents employ different place elements such as language, customs, beliefs, and values in their interactions with visitors to shape their experience and perceptions of the place (Xiong et al, 2021), they become true co-producers, co-owners, and co-consumers of the destination brand. At this stage, the roles of residents are critical as their word of mouth is seen as a more trustworthy and authentic source of information (Uchinaka et al, 2019), through which the brand persona can be articulated more organically.…”

Section: Residents’ Stories For Destination Brandingmentioning

confidence: 99%

“…This is reflected in Figure 1, where residents’ stories are used to position the destination brand, leaving unique impressions in the tourist's mind about the destination and informing their perceptions and image. Here, residents’ stories can be used to bridge the gap between place as perceived (destination image) and place as is, thereby reducing potential dissonance when tourists discover that there is a mismatch between the projected image (brand communication) and reality (visitor experience) (Xiong et al, 2021). In doing this, the brand becomes an extension of the place's identity and increases the likelihood of being embraced and supported by the internal stakeholders (Saraniemi and Komppula, 2017).…”

Section: Residents’ Stories For Destination Brandingmentioning

confidence: 99%

Tell me your story: Branding destinations through residents’ (place) stories

Hay

Chien

Ruhanen

2021

Journal of Vacation Marketing

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Concerns have been raised that destination branding often overlooks the destination's internal stakeholders, and in some cases, has resulted in a brand identity that does not reflect the meanings and emotions that residents attach to places. Consequently, scholars have advocated for a more participatory approach to destination branding in which residents’ sense of place can be acknowledged, represented, and operationalized. This paper synthesizes these arguments and demonstrates that such an approach can be achieved by embracing residents’ place stories. Through storytelling, residents construe different facets of the place identity that is the foundation of destination brand identity. Hence, the purpose of this paper is to investigate the role, constituents, and effects of storytelling in destination branding, particularly exploring whose stories should be told and how these stories should be conveyed. In doing so, a participatory approach to destination branding is presented that employs residents’ place stories as a genuine form of participation in the destination branding process. Lastly, an agenda for future research is proposed, and practical implications for destination marketing practice are discussed.

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Promoting resident-tourist interaction quality when residents are expected to be hospitable hosts at destinations

Cited by 36 publications

References 78 publications

How Residents' Attitudes to Tourists and Tourism Affect Their Pro-tourism Behaviours: The Moderating Role of Chinese Traditionality

How Residents' Attitudes to Tourists and Tourism Affect Their Pro-tourism Behaviours: The Moderating Role of Chinese Traditionality

Cultivating destination brand ambassadors in rural China: Examining the role of residents' welcoming nature

Tell me your story: Branding destinations through residents’ (place) stories

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