Promoting structured data in citizen communications during disaster response: an account of strategies for diffusion of the 'Tweak the Tweet' syntax

Starbird, Kate; Palen, Leysia; Liu, Sophia B.; Vieweg, Sarah; Hughes, Amanda; Schram, Aaron; Anderson, Kenneth M.; Bagdouri, Mossaab; White, Joanne I.; McTaggart, Casey; Schenk, Chris

doi:10.1016/b978-1-84334-647-0.50003-5

Cited by 19 publications

(22 citation statements)

References 5 publications

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“…Agencies face multiple challenges when using social media: roles and responsibilities, concerns with liability, data overload, trustworthiness of citizen-generated data, reliability of social media networks, and lack of information access faced by some members of the public [32]. For instance, although citizen-reported data on Twitter is a potential data source for emergency responders [62], the data are so abundant that they require intense information processing operations such as filtering and extracting [34]. Emergency response professionals and digital volunteers have to collaboratively filter and process social media data into usable resources during crisis events [12], which can be time and resource intensive.…”

Section: Icts and Crisis Responsementioning

confidence: 99%

Managing Uncertainty

Gui

Kou

Pine

et al. 2017

Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems

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Recently, diseases like H1N1 influenza, Ebola, and Zika virus have created severe crises, requiring public resources and personal behavior adaptation. Crisis Informatics literature examines interconnections of people, organizations, and IT during crisis events. However, how people use technology to cope with disease crises (outbreaks, epidemics, and pandemics) remains understudied. We investigate how individuals used social media in response to the outbreak of Zika, focusing on travel-related decisions. We found that extreme uncertainty and ambiguity characterized the Zika virus crisis. To cope, people turned to social media for information gathering and social learning geared towards personal risk assessment and modifying decisions when dealing with partial and conflicting information about Zika. In particular, individuals sought local information and used socially informed logical reasoning to deduce the risk at a specific locale. We conclude with implications for designing information systems to support individual risk assessment and decision-making when faced with uncertainty and ambiguity during public health crises.

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Section: Icts and Crisis Responsementioning

confidence: 99%

Managing Uncertainty

Gui

Kou

Pine

et al. 2017

Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems

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“…By including “#egypt” or “#libya” in their tweets, Twitter users are connecting their comments to a wider discussion. Bruns and Burgess (2011) argue that these conversations on common topics can create ad hoc issue publics, which can “respond with great speed to emerging issues and acute events.” Such events include crises and emergencies, including civil unrest and natural disasters (Starbird & Stamberger, 2010); hashtags have been used to concentrate the flow of information from emergency authorities in such cases as the earthquakes in Christchurch, New Zealand (#eqnz), and the floods in Queensland, Australia (#qldfloods), both in 2011 (Bruns & Burgess, 2012; Bruns, Burgess, Crawford, & Shaw, 2012). Indeed, the convention of using hashtags to mark topical tweets first spread (before becoming fully integrated into Twitter architecture) following their use in the coverage of wildfires in San Diego in 2007 (Messina, 2007; Starbird & Stamberger, 2010).…”

Section: Context Background and Approachmentioning

confidence: 99%

The Arab Spring and Social Media Audiences

Bruns

Highfield

Burgess

2013

American Behavioral Scientist

229

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Although popular media narratives about the role of social media in driving the events of the 2011 “Arab Spring” are likely to overstate the impact of Facebook and Twitter on these uprisings, it is nonetheless true that protests and unrest in countries from Tunisia to Syria generated a substantial amount of social media activity. On Twitter alone, several millions of tweets containing the hashtags #libya or #egypt were generated during 2011, both by directly affected citizens of these countries and by onlookers from further afield. What remains unclear, though, is the extent to which there was any direct interaction between these two groups (especially considering potential language barriers between them). Building on hashtag data sets gathered between January and November 2011, this article compares patterns of Twitter usage during the popular revolution in Egypt and the civil war in Libya. Using custom-made tools for processing “big data,” we examine the volume of tweets sent by English-, Arabic-, and mixed-language Twitter users over time and examine the networks of interaction (variously through @replying, retweeting, or both) between these groups as they developed and shifted over the course of these uprisings. Examining @reply and retweet traffic, we identify general patterns of information flow between the English- and Arabic-speaking sides of the Twittersphere and highlight the roles played by users bridging both language spheres.

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“…Interactions, feedback, advice, grievances and suggestions represent, nowadays, the best way for P.A. communication manager to report citizens’ perspective (Starbird et al , 2012) regarding a specific issue. This may perhaps help to overcome the SCCT idea of a “planned strategy” necessary when a crisis occurs, and promote a new perspective made of co-created and/or co-produced interactions in which the responsibility of a calamity – weather is attributable to only one of the two actors – is shared and faced by both.…”

Section: Discussionmentioning

confidence: 99%

Value co-creation andco-production in the interaction between citizens and public administration

Capolupo

Piscopo

Annarumma

2019

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Purpose The aim of this paper is to address the value co-creation and co-production theories in public administration (P.A.) sector, particularly when public administration communicates with citizens during catastrophes, to provide a state of the art of the theoretical approach and its evolution. Design/methodology/approach Authors collected data between August and October 2017 from Scopus and Sciencedirect, looking for journals publications from 2010 to 2017, considering only articles containing in the abstract, title and keywords the following combinations: value co-creation AND P.A., value coproduction AND “P.A., crisis communication” AND “P.A.”. Findings By using three different keywords it appeared that the results of the individual topic contain results of all the other topics as well. It means that searching “value co-creation” AND “P.A.” appeared contributions of “value co-production” and “crisis communication” and vice-versa. The second reached result was to inscribe the theoretical approach of value co-creation into the interaction between citizens and public administration. Research limitations/implications Firstly, concentrating the research only on most recent articles from peer reviewed journals tends to exclude conference paper and other eventual contributions. Secondly, because the SLR has been conducted by searching with the keywords, only articles, which appeared in relation to the keywords connection in those databases, have been selected, excluding those papers closed to the themes, but classified under other terms. Originality/value This work value consists of trying to contextualize crisis communication during natural disasters in a theoretical context different from that which literature usually considers, i.e. value co-creation between public administration and citizens.

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Promoting structured data in citizen communications during disaster response: an account of strategies for diffusion of the 'Tweak the Tweet' syntax

Cited by 19 publications

References 5 publications

Managing Uncertainty

Managing Uncertainty

The Arab Spring and Social Media Audiences

Value co-creation andco-production in the interaction between citizens and public administration

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