Promoting the Principles of Civility in NAKHE

Student Satisfaction: Importance of Civility and University Identification Predictors

“…Incivility. Definitions of incivility in higher education are generally based on student behaviors and are united by several common threads: behaviors indicative of disrespect (i.e., spoken words, gestures, or actions), which vary greatly in disruptiveness (e.g., texting vs. talking on a phone) and harmfulness (listening to headphones vs. insulting another student), and interfere with a harmonious and cooperative learning atmosphere in the classroom (Boysen, 2012;Corbett, 2019;Robertson, 2012;Segrist et al, 2018). Andersson and Pearson (1999) noted that intent to harm is often ambiguous as well.…”

“…Andersson and Pearson (1999) noted that intent to harm is often ambiguous as well. Uncivil behavior is often delineated into four broad types of actions from the less serious to most severe offenses (Connelly, 2009;Corbett, 2019) Regardless of categorical delineation, however, the rude and disruptive behaviors associated with incivility often result in physiological and/or psychological distress (Corbett, 2019), not only for targets but also witnesses (Baker et al, 2008). Furthermore, incivility-which could also meet the criteria for resistance-is often an indicator of structural problems of inequity at the organizational level, and signal the need to explore and address more challenging issues, such as abuses of power (Callahan, 2011).…”

“…Student-related. Many of today's students are academically challenged before being admitted to college, bringing with them lenient expectations from high school, permissive parents, a regular diet of instant gratification entertainment, short attention spans, a sense of entitlement, and a desire to be entertained in class rather than wanting to acquire knowledge for its own sake (Corbett, 2019;Frey Knepp, 2012). Additionally, students are often juggling multiple life roles and work demanding full-or part-time jobs, in addition to taking a full course load; nontraditional students have the added weight of familial responsibilities as well (Frey Knepp, 2012; Robertson, 2012).…”

“…Faculty-related. Academic departments increasingly backfill teaching positions with graduate student instructors and adjuncts in the place of full-time faculty (Corbett, 2019;Frey Knepp, 2012). Unfortunately, higher rates of student incivility are often associated with young, female, low-status adjunct or graduate teaching associates, in addition to faculty members of color and international faculty (Corbett, 2019).…”

“…Academic departments increasingly backfill teaching positions with graduate student instructors and adjuncts in the place of full-time faculty (Corbett, 2019;Frey Knepp, 2012). Unfortunately, higher rates of student incivility are often associated with young, female, low-status adjunct or graduate teaching associates, in addition to faculty members of color and international faculty (Corbett, 2019). Corbett (2019) noted that the stereotypical presentation of college professor as authority figure (i.e., white, male, and American-born) still holds firm in the minds of students, possibly due to lack of representation of faculty of color at the university level.…”