2020
DOI: 10.1007/978-3-030-44530-0_28
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Proposal of a Customer-Oriented Sustainable Balanced Scorecard for Agri-Food Supply Chains

Abstract: This work aims to propose a Customer-Oriented Sustainable Balanced ScoreCard (COSBSC) for Agri-food Supply Chains (ASC). Balanced Scorecard (BSC) is one of the most widespread performance measurement systems used. In ASC contexts, the inclusion of sustainability issues (mainly environmental and social) is a relevant issue not only because companies are subject to many public legislation constraints but also because final clients are becoming more concerned about purchasing sustainable products and services and… Show more

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Cited by 4 publications
(4 citation statements)
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“…The balanced scorecard designed from the viable system model of the sector under study allows the evaluation of the variables of integral sustainability as an iterative process that contributes towards the learning and continuous improvement of the agro-industrial sector [ 96 ]. This interaction leads to the creation of strategies [ 97 ] that should be included in the design from its link to the systemic process. To go beyond determining low performance rates and proposing improvements is to recognise the learning regarding what could not be achieved with the resources that were available.…”
Section: Discussionmentioning
confidence: 99%
“…The balanced scorecard designed from the viable system model of the sector under study allows the evaluation of the variables of integral sustainability as an iterative process that contributes towards the learning and continuous improvement of the agro-industrial sector [ 96 ]. This interaction leads to the creation of strategies [ 97 ] that should be included in the design from its link to the systemic process. To go beyond determining low performance rates and proposing improvements is to recognise the learning regarding what could not be achieved with the resources that were available.…”
Section: Discussionmentioning
confidence: 99%
“…All the actors must prioritize their financial benefits but at the same time considering the increasing demand on environmental or social aspects. This is mainly due to two circumstances: companies are subject to many public legislation constraints and final clients are becoming more concerned about purchasing sustainable products and services, therefore forcing upstream the ASC to meet certain levels (Verdecho et al 2018) In this third section a brief review about the extent in which decision models (either conceptual or operations research-based) address sustainable issues in ASCM is conducted. Due to space constraints, this review just has focused on the environmental issues that, in some cases, complement the economical ones.…”
Section: Decision Models For Sustainable Agri-food Supply Chain Manag...mentioning
confidence: 99%
“…The most addressed environmental sustainability issues (Gerbens et al 2003;Bourlakis et al 2014;Prima et al 2016;Beier et al2017;Verdecho et al 2018, Pérez et al 2019) have been: crop protection, soil management, water management, animal welfare, energy efficiency, pollution control and waste control.…”
Section: Decision Models For Sustainable Agri-food Supply Chain Manag...mentioning
confidence: 99%
“…Although social standards such as ISO 260000 and Social Accountability SA8000 are well-known among companies, there is a wide spectrum about the different issues that must be taken into consideration to manage and measure this social performance, mainly due to their intangible nature. Using the works ( [6], [25][26][27]) we use as the most relevant social sustainability issues: employment, work conditions, safety, health, nutrition, traceability and community engagement. Table 2 shows how Industry 4.0related technologies can enhance each one of the previous issues, affecting the overall social sustainability performance of a generic AFSC.…”
Section: Industry 40-based Technologies For Social Sustainabilitymentioning
confidence: 99%