Proposed non-linear relation between satisfaction with government performance and co-production: an initial empirical test

Mok, Jue Young

doi:10.1080/14719037.2019.1599060

Cited by 12 publications

(8 citation statements)

References 53 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Song et al (2021) noted that granting individual schools autonomy in human resource decisions can amplify the positive feedback from students' academic performance. (Beeri et al, 2019;Kampen et al, 2006;Porumbescu, 2017b;Van Ryzin, 2004;Zhao & Hu, 2017) Trust in state/federal government 5 (12.5%) Trust in state government (Morgeson & Petrescu, 2011;Vigoda-Gadot, 2007;Welch et al, 2004) Trust in federal government (Welch et al, 2004;Zhao & Hu, 2017) Participation (16, 40.0%) Participation 6 (15.0%) Participation (Oh et al, 2022;Vigoda-Gadot, 2007;Wong et al, 2011) Co-production (Mok, 2020 Similarly, albeit their insignificant or negative impacts at times, many studies have documented the significance of an organizational capacity in reinforcing the connections between the antecedents of interests and citizen satisfaction, such as a bureaucratic personnel quality (Dahlström et al, 2018), locality's communication effectiveness (Ho & Cho, 2017), autonomy (Song et al, 2021), school performance (Song & Meier, 2018), and municipality's transparency (Park & Blenkinsopp, 2011). Hence, organizational conditions emerge as influential moderators in the relationship between antecedents and citizen satisfaction.…”

Section: Moderators Between Antecedents and Citizen Satisfactionmentioning

confidence: 99%

Citizen Satisfaction Research in Public Administration: A Systematic Literature Review and Future Research Agenda

Kim,

Rho,

Teo

2024

The American Review of Public Administration

View full text Add to dashboard Cite

This study presents a systematic review of the 122 studies on citizen satisfaction in the field of public administration. The research aims to identify the current state of knowledge on citizen satisfaction by drawing on existing empirical results and conceptual arguments, highlighting research gaps, and developing a heuristic framework to guide future research. Based on a literature search of 12 major public administration journals, our findings indicate that citizen satisfaction has gained significant academic attention as a performance measure to monitor and assess public service delivery, particularly at the local level. Despite substantial scrutiny in diverse research contexts, quantitative studies still predominate, mainly using secondary survey data in their research. Furthermore, we observed an absence of an agreed-upon definition for citizen satisfaction and an over-emphasis on the expectancy-disconfirmation model to explain the satisfaction process, highlighting the need for scholars to move beyond the performance-expectation dyad. While reviewing a set of environmental, organizational, and individual-level antecedents and outcomes, we noticed few scholars have considered the effects of moderating variables on citizen satisfaction. As such, our paper concludes by identifying a few underexplored research themes that could facilitate knowledge-building regarding citizen satisfaction.

show abstract

Section: Moderators Between Antecedents and Citizen Satisfactionmentioning

confidence: 99%

Citizen Satisfaction Research in Public Administration: A Systematic Literature Review and Future Research Agenda

Kim,

Rho,

Teo

2024

The American Review of Public Administration

View full text Add to dashboard Cite

show abstract

“…Few conditions must be met so that the governance of PA can really make a positive impact. First, communities of PA `tend to be satisfied with PAs when their perceived performance exceeds their expectations and dissatisfied when their perceived performance falls short of expectations' [27]. Second, `a person would be more likely to support a PA if he or she believes that his or her family or leaders would also support it, although such a perception may not reflect what others actually think' [28].…”

Section: Excludedmentioning

confidence: 99%

Community Participation in Gunung Ledang Protected Area: Supporting the Sustainable Development Goal (SDG)

Bakar

Ali

Jangga

et al. 2022

IOP Conf. Ser.: Earth Environ. Sci.

View full text Add to dashboard Cite

The 17 Sustainable Development Goals (SDGs), which are an urgent call for action by all countries - developed and developing - in a global partnership. They recognize that ending poverty and other deprivations must go hand-in-hand with strategies that improve health and education, reduce inequality, and spur economic growth - all while tackling climate change and working to preserve our oceans and forests. This paper examines the current practices of community participation and its implications on sustainable development agenda (SDG) in the Gunung Ledang Protected Area, Johor, Malaysia. The research utilizes a combination of primary and secondary data. Interview was employed to gather the primary data, while scholarly works, government documents and archival records are the instruments used for gathering the secondary data. The findings shed light on the implications of community participation on sustainable development agenda (SDG) in the Gunung Ledang Protected Area. The main challenge seems to be the lack of holistic measures in tackling community issues that are in conflict with the objectives of SDG. This main factor stems from a combination of several other issues such as decision-making based on short-term result that are mostly constraint due to budget cut and pandemic effect and the lack of understanding on the real meaning of sustainable agenda. These scenario inadvertently influence development processes and threaten the implementation of SDG.

show abstract

“…In the context of PAs, the performance of an area in terms of services and benefits provided to the residents does not translate to satisfaction if the initial expectations of that performance surpass the actual performance [16]. In other words, individuals tend to be satisfied with PAs when their perceived performance exceeds their expectations and dissatisfied when their perceived performance falls short of expectations [18]. The perceived negative and positive outcomes of a consumer experience are called negative and positive disconfirmation, respectively [17].…”

Section: Expectancy Disconfirmation Modelmentioning

confidence: 99%

Factors Affecting Residents’ Support for Protected Area Designation

et al. 2020

View full text Add to dashboard Cite

This study examined the formation of residents’ behavioral intentions to support the expansion of protected areas (PAs). A structural equation model combining the theory of planned behavior and an expectancy disconfirmation model were employed to test seven hypotheses on the influence of expectations, performance, satisfaction, attitudes, subjective norms, and perceived behavioral control on behavioral intention to support PA designation. The findings indicate that although the expectations of PA performance did not significantly influence the satisfaction from PAs, the perceived performance after the designation significantly contributed to building satisfaction, which in turn had a significant role in explaining attitudes. Furthermore, positive and significant associations of subjective norms and behavioral control with behavioral intention to support additional designation were identified. These results provide indications for PA managers and environmental agencies regarding aspects to consider when engaging in planning with local communities and appropriate ways to respond to their concerns.

show abstract

Proposed non-linear relation between satisfaction with government performance and co-production: an initial empirical test

Cited by 12 publications

References 53 publications

Citizen Satisfaction Research in Public Administration: A Systematic Literature Review and Future Research Agenda

Citizen Satisfaction Research in Public Administration: A Systematic Literature Review and Future Research Agenda

Community Participation in Gunung Ledang Protected Area: Supporting the Sustainable Development Goal (SDG)

Factors Affecting Residents’ Support for Protected Area Designation

Contact Info

Product

Resources

About