2018
DOI: 10.11113/lspi.v4n2.51
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Proposing a Comprehensive Training Needs Approach for the Communication Skills Training of Security Guards

Abstract: Good communication skills are necessary for security guards as they are the front liners of an organisation. In ensuring that the training of these security guards fits within the overall human capital development of the organisation, a robust training needs analysis is proposed. The Training Needs Analysis (TNA), which focuses on three lines of analysis, namely, Organisation, Task and Person (OTP), is recommended in this case. To this end, both qualitative and quantitative methods were adopted for data collec… Show more

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