Proprietary Reference: Do Students Use Library Help?

Abstract

Data from a survey at a ground campus of a proprietary school are considered in the context of recent library science literature. Two surveys indicate that students prefer face-to-face communication with the library and learning about the library services through class visitations. Most of the respondents had not used library services. These trends suggest that proprietary school students are not entirely dissimilar from traditional students in learning and marketing preferences.

Situational Virtual Reference: Get Help When You Need It

“…However, the problem is that despite a positive perception, virtual reference service has also been found to have low usage (Radford & Kern, 2006). Although it has been shown that demand for virtual reference service is increasing (Nicol & Crook, 2013), total virtual reference service use remains low (Wagner, 2013).…”