2018
DOI: 10.1002/jtr.2247
|View full text |Cite
|
Sign up to set email alerts
|

Prosuming tourist information:Asking questions onTripAdvisor

Abstract: This paper aims to improve our knowledge regarding types of queries raised by travellers on digital platforms by developing a model that helps in identifying and classifying such queries. Qualitative data collection and analysis of questions and answer postings of visitors on TripAdvisor forum of 10 U.K. destinations were used. Extracted data were analysed using NVivo11. Preliminary analysis identified basic themes in tourist information search. Further analysis indicated that two principal factors help in cla… Show more

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...
2
1
1
1

Citation Types

3
18
0

Year Published

2019
2019
2024
2024

Publication Types

Select...
8

Relationship

0
8

Authors

Journals

citations
Cited by 15 publications
(21 citation statements)
references
References 61 publications
3
18
0
Order By: Relevance
“…Other 47% (141) of the interviewed tourists said that they occasionally use social media for their travel-related decisions. Similar to Oriade and Robinson (2019), the findings of this study suggest that tourists usually search for information related to the components of tourism. While reflecting upon the informativeness dimension, 135 tourists regarded reasonable amounts of travel information gathered through social media to be of high value.…”
Section: Resultssupporting
confidence: 69%
See 1 more Smart Citation
“…Other 47% (141) of the interviewed tourists said that they occasionally use social media for their travel-related decisions. Similar to Oriade and Robinson (2019), the findings of this study suggest that tourists usually search for information related to the components of tourism. While reflecting upon the informativeness dimension, 135 tourists regarded reasonable amounts of travel information gathered through social media to be of high value.…”
Section: Resultssupporting
confidence: 69%
“…Table 5 shows the topics of information that the tourists searched on social media. Topics of information that India's inbound tourists searched for were similar to that of Oriade and Robinson (2019). Tourists' responses regarding the amount of considerable information on travel gathered through social media platforms were clustered into three categories (Table 6).…”
Section: Resultsmentioning
confidence: 99%
“…Decisions about hotels reflect personal choice, and show how and why individuals make decisions (Martinstaff, 2015;McCabe, et al, 2016;Lee et al, 2011;Wilson, 2012). Guests can be segmented, based upon their choices, which gives an indication about the cultural and psychological nature of a particular destination (Oriade and Robinson, 2019;Vásquez, 2011). The primary element of stratification used in the study was Satisfaction.…”
Section: Hotels -First Data Pointmentioning
confidence: 99%
“…The content of CQAs, and particularly TA forums, have been investigated in the tourism-related literature (Edwards et al 2017; Mkono and Tribe 2017; Oriade and Robinson 2019). However, to the best of our knowledge, no previous works have addressed IQ in tourism-oriented CQA sites.…”
Section: Literature Review: the Challenges Of Assessing Information Qmentioning
confidence: 99%
“…Transport authorities have already recognized the potential of social media (SM) as a dissemination channel for travel information, as well as a platform for promoting both transport and tourism policy goals (Bregman 2012; Cottrill and Derrible 2015; Hays, Page, and Buhalis 2013; Lee, Lowry, and Delconte 2015; Lyu and Hwang 2015). However, authorities and destination management organizations (DMOs) have not yet realized SM’s full potential with respect to various tourism-related issues, including transport-related information (Oriade and Robinson 2019; Pabel and Prideaux 2016). Some researchers now recommend that government-authorized organizations train personnel and devote resources toward ongoing engagement in popular SM sites, as a means of providing useful information for tourists and promoting tourism in their regions.…”
Section: Introductionmentioning
confidence: 99%