Protective measures against COVID-19 and the business strategies of the retail enterprises: Differences in gender, age, education, and income among shoppers

Untaru, Elena Nicoleta; Han, Heesup

doi:10.1016/j.jretconser.2021.102446

Cited by 75 publications

(106 citation statements)

References 55 publications

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“…Given the enormous amount of pandemic-related information tourists receive through official media channels and/or online and via social media ( Bermes, 2021 ), we deem it essential to know how and to what extent different types of communication influence travelers' perceptions and decisions. Besides, authors such as Untaru and Han (2021) indicate the need of considering potential moderating effects in consumer behavior during COVID-19. In the specific context of tourist experiences and destination management, Vada et al (2019) highlighted the relevance of travel frequency as moderator.…”

Section: Introductionmentioning

confidence: 99%

The influence of communication in destination imagery during COVID-19

Cambra‐Fierro

Blasco

Gao

et al. 2022

Journal of Retailing and Consumer Services

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Section: Introductionmentioning

confidence: 99%

The influence of communication in destination imagery during COVID-19

Cambra‐Fierro

Blasco

Gao

et al. 2022

Journal of Retailing and Consumer Services

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“…Other elements that have influenced shopping behaviours and, consequently, the intention to buy something during the pandemic are related to the perception of a chaotic and crowded store environment (Gupta & Coskun, 2021), which negatively impacted purchase intent during the pandemic. Other studies have shown how the protective measures against the COVID-19 virus significantly and positively influenced consumers during their shopping process (Untaru & Han, 2021). In particular, retailers' efforts to protect consumers' health contributed to increasing people's purchase intention (Untaru & Han, 2021).…”

Section: Consumer Beehaviourmentioning

confidence: 99%

“…Other studies have shown how the protective measures against the COVID-19 virus significantly and positively influenced consumers during their shopping process (Untaru & Han, 2021). In particular, retailers' efforts to protect consumers' health contributed to increasing people's purchase intention (Untaru & Han, 2021). All of these situations have had strong repercussions in the traditional ways of shopping.…”

Section: Consumer Beehaviourmentioning

confidence: 99%

Two Years of Covid-19 in Retailing: Issues and Changes

Caboni¹,

Pizzichini²

2021

IJBM

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During the COVID-19 pandemic, scholars have studied effects caused by the spread of the novel coronavirus in different fields such as management, finance, business, and social science in general. The retailing sector was profoundly affected by several modifications during and after the first and second waves of COVID-19 worldwide. The spread of Covid-19, with the associated restrictions, the fear of social contact and the need to maintain physical distance, influenced both consumers and retailers. However, it was found that there is a lack of studies on key issues in the retail sector. For that reason, this paper aims to study how scholars in the business management research field have analysed this new retailing crisis and the retail field’s subsequent transformation. By adopting a qualitative research method based on a literature review, this paper identifies the main research topics – shopping, consumer behaviour, technology, and digitalization – related to COVID-19 and retailing in the business management research area. In particular, it was found that the above-mentioned topics need to be investigated in light of their connection and interrelation. The study shows the connection between the online shopping behaviours stimulated by the pandemic, the different retailer strategies to overcome the restrictions, and how digital technologies can serve as a bridge between the two.

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“…Dimensi seperti kebersihan serta kesehatan dan keselamatan diprediksi akan menjadi standar belanja yang baru. Variabel perlindungan terhadap COVID-19 disebutkan mencakup ketersediaan disinfektan atau tempat cuci tangan, transaksi non-tunai, penggunaan masker, ketersediaan pemindai suhu, ketersediaan ventilasi yang baik dan kebersihan serta kesterilisasian Rumah Sakit (Untaru & Han, 2021).…”

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“…Model terdepan untuk berpikir tentang kepuasan dan persepsi kualitas layanan berfokus pada apakah harapan pelanggan "dikonfirmasi" atau "tidak dikonfirmasi" oleh persepsi mereka terhadap layanan yang telah mereka terima (Lyatuu, dkk., 2008). Penelitian sebelumnya menyebutkan bahwa indikator kepuasan pelanggan yang mempengaruhi niat pelanggan untuk kembali pada masa pandemi COVID-19 adalah sikap petugas, pembatasan dan pencegahan (Untaru & Han, 2021).…”

unclassified

Perilaku Pasien Akan Niat Berkunjung Ke Rumah Sakit Pada Masa Pandemi Covid-19 Di Pekanbaru

Suryandartiwi¹,

Zaky²

2021

JoH

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Penelitian ini bertujuan untuk menganalisis dampak Manfaat Perlindungan COVID-19 terhadap kepuasan preventif dan niat berkunjung; pengaruh kepuasan preventif terhadap niat berkunjung; serta peran kepercayaan dalam memoderasi pengaruh Manfaat Perlindungan COVID-19 terhadap niat berkunjung. Penelitian ini merupakan penelitian korelasional dengan menggunakan pasien yang berkunjung ke RS Awal Bros Pekanbaru selama 6 bulan terakhir sebanyak 100 responden sebagai sampel. Data kemudian dianalisis dengan teknik SEM menggunakan Program PLS. Hasil analisis dibuktikan bahwa: (1) Manfaat Perlindungan COVID-19 berpengaruh signifikan terhadap Kepuasan Preventif; (2) Manfaat Perlindungan COVID-19 tidak berpengaruh signifikan terhadap Niat Berkunjung; (3) Kepuasan Preventif berpengaruh signifikan terhadap Niat Berkunjung; (4) Kepercayaan tidak memoderasi pengaruh Manfaat Perlindungan COVID-19 terhadap Niat Berkunjung.

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Protective measures against COVID-19 and the business strategies of the retail enterprises: Differences in gender, age, education, and income among shoppers

Cited by 75 publications

References 55 publications

The influence of communication in destination imagery during COVID-19

The influence of communication in destination imagery during COVID-19

Two Years of Covid-19 in Retailing: Issues and Changes

Perilaku Pasien Akan Niat Berkunjung Ke Rumah Sakit Pada Masa Pandemi Covid-19 Di Pekanbaru

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