Provider–patient dialogue about internet health information: An exploration of strategies to improve the provider–patient relationship

Quality and readability of English-language internet information for adults with hearing impairment and their significant others

“…They may raise the internet information they accessed during clinical encounters. As mentioned earlier, previous research shows that collaboration with the clients to analyse the information or client guidance to good health information occur in clinical encounters and lead to greater client satisfaction (Bylund et al, 2007;McMullan, 2006).…”

“…A systematic review found that clinicians react to clients who seek internet health information in one of three ways: 1) some feel threatened and assert their authority and expertise; 2) some collaborate with the clients to analyse the information, and; 3) some guide the client to good health information (McMullan, 2006). It has been shown that acknowledging the information and the client's information-seeking efforts leads to greater client satisfaction (Bylund et al, 2007). Therefore the first option is not recommended.…”

‘A heartbeat moment’: qualitative study of GP views of patients bringing health information from the internet to a consultation

“…The present study participants' intuitive desire to demonstrate respect for the information brought by the patient appears to be supported by the finding that US patients were more satisfied with doctors who took such information seriously. 27 The balance of power in the doctor-patient relationship. Social change is resulting in a more equitable balance of power between GPs and patients.…”

Should Health Care Organizations Use Information Gleaned from Organization-Sponsored Patient Support Groups in Strategic Planning?

“…This approach not only helps the patient to make an informed decision but also demonstrates to the patient that the information he or she provided is taken seriously by the clinician. More generally, validating patients' efforts to seek health information on the internet has been shown to result in improved patient satisfaction and patient-clinician trust [14]. Another approach to dealing with misinformation is to redesign the patient-clinician relationship to suit the organization by choosing one (or a combination) of the following models as a long-term strategy: a professional-centered model, wherein "expert" opinion is relayed to the patient; a patient-centered model, wherein both the health care professional and the patient together evaluate the new information; or a guidance model, wherein the clinician accepts patients' need for new information and seeks out and shares such information with patients in order to guide them [13].…”