Providing Equitable Care for Patients With Non-English Language Preference in Telemedicine: Training on Working With Interpreters in Telehealth

Shin, Tiffany M.; Dodenhoff, Kristen A.; Pardy, Mariana; Wehner, Abigail Smith; Rafla, Samuel; McDowell, Leslie Doroski; Denizard-Thompson, Nancy M.

doi:10.15766/mep_2374-8265.11367

Cited by 2 publications

(1 citation statement)

References 17 publications

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“…Additionally, the interpreter must not only be aware of health care-based considerations (i.e., translating exactly and without interpretation of what the psychologist or patient says) but also telehealth considerations (i.e., remembering to pause after speaking, being overt in mannerisms). Unfortunately, not all interpreters may be equally trained in health care, telehealth, or both (Shin et al, 2023). Cognitive or developmental concerns can also create challenges.…”

Section: Establishing Patient Appropriatenessmentioning

confidence: 99%

A Canadian psychologist’s primer to telehealth practice.

Perle,

Stolte,

Janzen

et al. 2024

Canadian Psychology / Psychologie canadienne

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Mental health-related concerns are a frequently cited reason for health service attendance throughout Canada. Despite the prevalence, numerous barriers limit consistent attendance for in-person care, especially among those living in rural and northern areas of Canadian provinces and territories. The expansion of telehealth has allowed psychologists to reach these historically underserved Canadians. While adoption has been rapid in response to the COVID-19 pandemic, psychologists remain underprepared for the use of technology-delivered practices. Fragmentation of telehealth-related information, combined with unique or absent guidance across the different provincial and territorial jurisdictions, creates further challenge for those seeking evidence-informed information to guide their work. To assist psychologists, the current discussion acts as an applied primer for ethical and legal considerations when practicing psychology via telehealth throughout Canada. Licensure and jurisdiction considerations, methods of establishing patient appropriateness, informed consent processes, safety planning, and data security are outlined. Practice across province/territory, as well as practice to patients travelling outside of Canada, is also reviewed. Public Significance StatementTelehealth provides a viable means of reaching Canadians experiencing mental health-related challenges across provinces and territories. To ensure an ethical, legal, evidence-informed, and safe telehealth practice, psychologists must be knowledgeable of telehealth-unique factors that differ from traditional in-person methodologies.

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Section: Establishing Patient Appropriatenessmentioning

confidence: 99%

A Canadian psychologist’s primer to telehealth practice.

Perle,

Stolte,

Janzen

et al. 2024

Canadian Psychology / Psychologie canadienne

View full text Add to dashboard Cite

show abstract

Interpreter and limited-English proficiency patient training helps develop medical and physician assistant students’ cross-cultural communication skills

Nguyen,

Flora,

Basaviah

et al. 2024

BMC Med Educ

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Background The increasing linguistic and cultural diversity in the United States underscores the necessity of enhancing healthcare professionals' cross-cultural communication skills. This study focuses on incorporating interpreter and limited-English proficiency (LEP) patient training into the medical and physician assistant student curriculum. This aims to improve equitable care provision, addressing the vulnerability of LEP patients to healthcare disparities, including errors and reduced access. Though training is recognized as crucial, opportunities in medical curricula remain limited. Methods To bridge this gap, a novel initiative was introduced in a medical school, involving second-year students in clinical sessions with actual LEP patients and interpreters. These sessions featured interpreter input, patient interactions, and feedback from interpreters and clinical preceptors. A survey assessed the perspectives of students, preceptors, and interpreters. Results Outcomes revealed positive reception of interpreter and LEP patient integration. Students gained confidence in working with interpreters and valued interpreter feedback. Preceptors recognized the sessions' value in preparing students for future clinical interactions. Conclusions This study underscores the importance of involving experienced interpreters in training students for real-world interactions with LEP patients. Early interpreter training enhances students' communication skills and ability to serve linguistically diverse populations. Further exploration could expand languages and interpretation modes and assess long-term effects on students' clinical performance. By effectively training future healthcare professionals to navigate language barriers and cultural diversity, this research contributes to equitable patient care in diverse communities.

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Providing Equitable Care for Patients With Non-English Language Preference in Telemedicine: Training on Working With Interpreters in Telehealth

Cited by 2 publications

References 17 publications

A Canadian psychologist’s primer to telehealth practice.

A Canadian psychologist’s primer to telehealth practice.

Interpreter and limited-English proficiency patient training helps develop medical and physician assistant students’ cross-cultural communication skills

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