Kenneth Robinson, Minister of Health, announced that the inquiries disproved the allegations in Sans Everything and vindicated the hospitals. However, careful reading of the reports indicated much unsatisfactory practice. Newspapers criticised the Ministry for its deceitful and ‘deplorably hostile’ view of Sans Everything, and public support for AEGIS increased. More hospital staff voiced concerns and attempted to make improvements. In 1969, investigations at Ely Hospital revealed appalling standards, gave credence to Sans Everything and reiterated AEGIS’s proposed remedies. AEGIS continued to chip away at the shield defending officialdom and worked to improve hospital provision. The government established a NHS inspectorate (1969), reviewed the complaints system (1971–1973), appointed an ombudsman (1973) and created blueprints for improved services for people of all ages with mental handicap and mental illness (1971–1972).