“…These include, for example, performance management, training and development, diversity management, and employee recognition (e.g., Bhatnagar, 2007a;Chand, 2010). These studies have pointed to a similar conclusion that firms with a strategic HR orientation perform significantly better than those with less emphasis on HR do (e.g., Bhatnagar, 2007b;Biswas & Varma, 2007). For example, Tymon, Stumpf, and Doh's (2010) study of over 4,000 professional employees in the BPO sector showed that the intrinsic rewards experienced were critical to employee retention, satisfaction with the organization, and career success.…”