Psychological contract and turnover intention in luxury hotels
Cheng Zhang,
Jirawan Deeprasert,
Songyu Jiang
Abstract:Human resources are critical assets in the hotel industry, and retaining employees is crucial for the sustainable development of hotels. To reduce employee turnover, the study aims to explore the role of psychological contract and emotional labor on turnover intention. Data from an online survey of 743 employees of luxury hotels in China were analyzed using structural equation modeling (SEM). The results show that employer relational psychological contracts (p < 0.001), employee relational psycholog… Show more
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