Psychological Impact on the Public Susceptible to Online Scams

Abstract

This study delves into the nuanced interplay of direct and indirect relationships between depression, anxiety, emotional exhaustion, and susceptibility, with low internal control acting as a mediator in the context of online scams among the working adult population. Centralizing on the Conservation of Resources (COR) theory, data collection involved the administration of a meticulous survey questionnaire, yielding a robust dataset of 306 clean responses. Employing the sophisticated analytical capabilities of SmartPLS 4, the findings illuminate low internal control as a pivotal determinant, wielding the most substantial influence on intention while concurrently showcasing the lowest performance score. The implications of these findings are extensive, suggesting targeted interventions to alleviate depression, anxiety, and emotional exhaustion as impactful strategies for fortifying internal control. This, in turn, holds the promise of reducing susceptibility to online scams within the demographic of working adults. Emphasizing practical relevance, the study underscores the significance of workplace initiatives promoting mental health, while advocating for future research endeavors to explore the multifaceted impact of emerging technologies and organizational culture on the dynamic landscape of cybersecurity. Adopting a holistic approach, the study's insights offer actionable recommendations for individuals and organizations alike, fostering the development of comprehensive strategies to elevate cybersecurity resilience within the contemporary digital workplace.