Psychometric Performance of the Consumer Assessment of Healthcare Providers and Systems (CAHPS)4.0 Adult Health Plan Survey

“…Chong analyzed CAHPS data from Iowa and found that timeliness of care and short in-office waiting time was of greater importance to adults, while courtesy and helpfulness of office staff members was of greater importance in parental assessments of the child’s doctor. 9 Although an existing study reported similar CAHPS scores and plan rankings for adult and pediatric care, these scores can and do differ by specific components – for example, adult care was rated higher than pediatric care for customer service. 10 Information on health care experiences for both adult and pediatric care can help purchasers, health plans, and providers deliver care that fits patient’s needs.…”

Section: Introductionmentioning

confidence: 98%

Differences in CAHPS Reports and Ratings of Health Care Provided to Adults and Children

Chen¹,

Elliott²,

Spritzer³

et al. 2012

Medical Care

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Background Consumer assessment of health care is an important metric for evaluating quality of care. These assessments can help purchasers, health plans and providers deliver care that fits patients’ needs. Objective To examine differences in reports and ratings of care delivered to adults and children and whether they vary by site. Research Design This observational study compares adult and child experiences with care at a large west coast medical center and affiliated clinics and a large mid-western health plan using Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Clinician & Group 1.0 Survey data. Results Office staff helpfulness and courtesy was perceived more positively for adult than pediatric care in the west coast site. In contrast, more positive perceptions of pediatric care were observed in both sites for coordination of care, shared decision making, overall rating of the doctor, and willingness to recommend the doctor to family and friends. In addition, pediatric care was perceived more positively in the Midwest site for access to care, provider communication, and office staff helpfulness and courtesy. The differences between pediatric care and adult care were larger in the mid-western site than the west coast site. Conclusions There are significant differences in the perception of care for children and adults with care provided to children tending to be perceived more positively. Further research is needed to identify the reasons for these differences and provide more definitive information at sites throughout the U.S.

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“…19 Conducted quarterly since 1995, the survey utilizes protocols modeled from the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey, which is employed extensively in the civilian sector to gauge consumer opinions of health care. 20 HCSDB results are then compared to CAHPS benchmark data. Viewing data for active duty dependents from 2005 to 2014, military patient satisfaction is significantly lower than civilian satisfaction for all but two of the 11 categories, healthy behaviors (e.g., nonsmoking rate), and health plan (e.g., TRICARE).…”

Section: Introductionmentioning

confidence: 99%

Examining Associations Between Relocation, Continuity of Care, and Patient Satisfaction in Military Spouses

Gleason

Beck

2017

Military Medicine

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No studies have previously been conducted to determine why military health system beneficiaries are less satisfied with care than their civilian counterparts. Discontinuous care is an ongoing issue for military families, which can impact satisfaction and potentially lead to poorer health outcomes. Although the military culture may not allow for fewer relocations, these results indicate that taking steps to promote enduring, trusting relationships with primary care providers may improve patient satisfaction.

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Psychometric Performance of the Consumer Assessment of Healthcare Providers and Systems (CAHPS)4.0 Adult Health Plan Survey

Abstract: Background: The Consumer Assessment of Healthcare Providers and Systems (CAHPS

Cited by 5 publications

References 24 publications

Possibilities for Shortening the CAHPS Clinician and Group Survey

Possibilities for Shortening the CAHPS Clinician and Group Survey

Differences in CAHPS Reports and Ratings of Health Care Provided to Adults and Children

Examining Associations Between Relocation, Continuity of Care, and Patient Satisfaction in Military Spouses

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