Psychometric Properties and Measurement Equivalence of the Workplace Incivility Scale Across Cultures: Insights from Daily Diary Study

Abstract

Despite extensive research on workplace incivility, little attention has been given to its validation in culturally distinct contexts such as China and Pakistan. This study aims to bridge this gap by investigating the psychometric properties of the workplace incivility scale within these cultural frameworks. Additionally, it seeks to explore the cross-cultural measurement equivalence of the workplace incivility scale between these two diverse settings using a daily diary study design. The sample consisted of employees from service-providing organizations in China and Pakistan. Data was collected through snowball sampling, resulting in responses from 100 Chinese and 115 Pakistani employees over 10 consecutive workdays. Analysis of the daily responses, encompassing 748 from Chinese and 833 from Pakistani workers, indicated successful validation of the scale within both populations. This demonstrates the transferability of the concept of incivility to these cultural contexts. An integral aspect of this study is the consideration of potential cultural variations in workplace uncivil behavior. The validation and measurement equivalence of the scale for the core construct serves as essential infrastructure supporting such research endeavors.