Psychometric Properties of an Arabic Version of the Patient Satisfaction With Nursing Care Quality Questionnaire

Albashayreh, Alaa; AL-Rawajfah, Omar M.; Al-Awaisi, Huda; Karkada, Suja; Sabei, Sulaiman Al

doi:10.1097/jnr.0000000000000273

Cited by 21 publications

(44 citation statements)

References 27 publications

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“…The Patient Satisfaction with Nursing Care Quality Questionnaire-Arabic (PSNCQQ-Ar) was used to measure patient satisfaction with nursing care (PSNC) based on patients’ perceptions. The PSNCQQ-Ar is a self-administered tool and consists of 17 items related to PSNC, 4 items related to overall quality rating, and demographic questions ( Albashayreh et al, 2019 ). The PSNCQQ-Ar has been transculturally adapted and translated into the Arabic language from the original 21-item Patient Satisfaction with Nursing Care Quality Questionnaire (PNCQQ) ( Laschinger et al, 2005 ).…”

Section: Methodsmentioning

confidence: 99%

“…As previously mentioned, nurses represent the majority of healthcare providers; thus, the measurement of nursing care quality is essential to improve overall healthcare practices. Therefore, understanding the quality of nursing is a cornerstone for healthcare providers, administrators and legislators ( Albashayreh et al, 2019 ). The importance escalates drastically during widespread health crises such as the COVID-19 pandemic when the world is not prepared and, in many cases, unable to cope with its repercussions.…”

Section: Review Of Literaturementioning

confidence: 99%

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COVID-19 Patients’ Satisfaction Levels with Nursing Care: A Cross-Sectional Study

et al. 2022

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Introduction COVID-19 is the most recent coronavirus diseases that was first identified in December 2019 and began its exponential spread globally. The critical role of nurses can be severely impacted during pandemics such as COVID-19 when the world is less prepared. Objective To investigate and measure COVID-19 patients’ satisfaction levels with the quality of nursing care provided in the Riyadh Province of Saudi Arabia. Methods The study used a cross-sectional questionnaire to collect data from COVID-19 patients who were hospitalized or quarantined for at least 48 h or more. The study utilized the Arabic version of the Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ-Ar) to assess patients’ satisfaction levels with nursing care. Descriptive statistics, Mann-Whitney U, and Kruskal-Wallis tests were performed to examine the objectives of the study. Results Ninety-six patients reported relatively high satisfaction levels with the overall nursing care. Patients also reported high satisfaction levels with the provided care, and the information that was provided. There were statistically significant differences in the mean score of patients satisfaction in relation to age, educational level, where patients are originally from, and patients recommendation of the hospitals. Conclusions Individual characteristics and attributes played a role in the process of evaluating nursing care services. Measuring nursing care quality clarified the significant role of nurses during the COVID-19 pandemic. This study provides valuable information that could help in identifying weaknesses and reinforcing strengths about nursing care to be fully prepared against pandemics and other health-related crises and emergencies in the future.

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Section: Methodsmentioning

confidence: 99%

Section: Review Of Literaturementioning

confidence: 99%

COVID-19 Patients’ Satisfaction Levels with Nursing Care: A Cross-Sectional Study

et al. 2022

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“…With about 20 000 nurses working in various healthcare settings, nursing is the largest profession in the health system in Oman (Ministry of Health [MOH] ). Enormous efforts have been made in the Sultanate to develop the workforce and enhance working conditions to ultimately impact quality care and patient outcomes (Albashayreh et al ; MOH ). Nonetheless, studies addressing the NWE and NJS in Oman and other countries in the Middle East are lacking.…”

Section: Introductionmentioning

confidence: 99%

Healthy work environments are critical for nurse job satisfaction: implications for Oman

Albashayreh

Sabei

AL-Rawajfah

et al. 2019

International Nursing Review

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Aims To (1) examine the level and variability of nurse work environment and job satisfaction and (2) explore how nurse job satisfaction in tertiary hospitals in Oman is influenced by the nurses' characteristics and work environment. Background In Oman and the Middle East, a scarcity of research addressing nurse work environment and job satisfaction exists. Such evidence is necessary for policymaking to positively impact nurse job outcomes, and therefore, quality of care. Methods We used a cross‐sectional descriptive design employing a sample of 454 local and expatriate nurses who responded to a self‐administered questionnaire. Results The work environment was favourable, and it positively correlated with job satisfaction. Nationality, education, hospital type, staffing, resources and participation in hospital affairs were significant predictors of nurse job satisfaction. The greatest amount of variation in nurse job satisfaction was explained by the work environment. Conclusion The influence of work environment on nurse job satisfaction is greater than nurse characteristics and hospital and unit types. Enhancing nurse participation in hospital affairs and providing adequate staffing and resources are central means of establishing healthy work environments, which is an auspicious, cost‐effective strategy for satisfying, and therefore, retaining nurses. Implications for nursing and health policy To enhance nurse work environment and job satisfaction in Oman and the Middle East, nurse and health leaders need to consider developing work and professional regulations and adopting policies to promote staffing, resources, wages, and benefits for nurses and encourage their promotion and career advancement; and foster nurse participation in hospital affairs.

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“…Scoring system:-Care given for women during phases of gynecological examination was scored (1) if the response was done, (0) if it was not done. Total care (performance score) score, was determined as the following:-Unsatisfactory <60%, Satisfactory > 60% TOOL III: Patient(women) Satisfaction Questionnaire with Nursing Care (PSNCQQ),: This tool was developed by Albashayreh et al (2018), and modified by the researcher. It was used to evaluate women's satisfaction regarding nursing care including satisfaction regarding care during examination, doctor role, nurse role, and environment.…”

Section: Scoring System:-mentioning

confidence: 99%

Gynecological Examination Educational Guideline for Maternity Nurses and Its Reflection on Women Satisfactions

Elbnedari

Shalaby

2021

Port Said Scientific Journal of Nursing

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Background:The gynecological examination is an essential part and the most performed procedure in gynecological care, that the maternity nurses play a vital role during it. Aim: was to assess the effect of gynecological examination educational guidelines on maternity nurses' knowledge, practices and explore the women's satisfaction. Methodology: A quasi-experimental design was utilized for all nursemidwife working at Al-Azhar university hospital, and El Zarka Central Hospital in Damietta Governorate. A total of 40 nurses were recruited in the study and attended the educational program. A total of 120 women were recruited to explore their Satisfaction regarding gynecological examination care. Three tools were utilized for data collection first, structured interviewing questionnaire, observational checklist, and women's' satisfaction assessment tool. The Results revealed that: the nurses mean age was 30.7 ± 3.10 . post-intervention most of maternity nurses 87.5% had correct knowledge about gynecological examinations, 85% of them had satisfactory care about gynecological examinations. Almost all studied women 95% were satisfied with nursing care post-intervention Conclusion: The implemented educational guideline had a positive effect as it improves the nurses' knowledge and practice about gynecological examinations which inturn women were satisfied regarding care provided during gynecological examination. Recommendations: A training guideline regarding gynecological examination must be recommended for all nurses working at obstetric and gynecological units to improve the quality of care given to women. Also, further research to examine teaching vulvar self-examination and its implication for women at reproductive age.

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Psychometric Properties of an Arabic Version of the Patient Satisfaction With Nursing Care Quality Questionnaire

Abstract: This study provides a 17-item, Likert-scaled, self-reporting instrument, which is psychometrically sound for its content, comprehension, readability, and practicality, to measure patient satisfaction with nursing care quality in an Arabic context.

Cited by 21 publications

References 27 publications

COVID-19 Patients’ Satisfaction Levels with Nursing Care: A Cross-Sectional Study

COVID-19 Patients’ Satisfaction Levels with Nursing Care: A Cross-Sectional Study

Healthy work environments are critical for nurse job satisfaction: implications for Oman

Gynecological Examination Educational Guideline for Maternity Nurses and Its Reflection on Women Satisfactions

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