2023
DOI: 10.1075/ip.00092.ruy
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Psychophysiological effects of evaluative language use on Twitter complaints and compliments

Abstract: This article explores the role of evaluative language in the identification of emotions in–and psychophysiological responses to–Twitter complaints and compliments by the readers of these messages. Three hypotheses were tested in this research. First, in line with recent experimental work in French, we expected the presence of negative evaluative language in complaints to increase perceived dissatisfaction, impoliteness, and offensiveness by the reader. Second, assuming the negativity bias h… Show more

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