Public Acceptance of Electronic Land Certificate

Abstract

In the frame of e-government, the Ministry of Agrarian Affairs and Spatial Planning/National Land Agency recently issued an electronic land certificate policy through ministerial regulation number 1 of 2021 concerning electronic certificates. Since this is a relatively new policy and its acceptance level is still unidentified, this paper is aimed to measure the public acceptance index of the electronic land certificate by conducting an online survey in DKI Jakarta Province because it is included as one of the pilot projects provinces for the policy implementation. This research is a quantitative study, and the primary data were collected by conducting an online survey using the questionnaire; however, only 101 out of 1,625 respondents answered the survey questionnaire. Data comprised 48 respondents in the control group and 53 in the treatment group. We further estimated the effect of attaching detailed information about the electronic land certificate in the questionnaire on the acceptance level using coarsened exact matching. The acceptance level in DKI Jakarta is relatively high; it is 3.33, 3.40, and 3.47 (1 to 5 Likert scale) for each statement of acceptance. We found that attaching detailed information about the electronic land certificate in the questionnaire has no significant effect on its acceptance. We suggest the government should consider not only the readiness of the internal aspect but al-so the public acceptance, and it is necessary to measure the public acceptance of the policy in other provinces to enlarge the observations because public acceptance reflects the size of the benefits derived from the electronic land certificate policy.