Public-Access Interactive Computers at State Welcome Centers in the United States: 1991 and 1995 Studies

McCann, Rebecca

doi:10.1177/004728759903700306

Cited by 9 publications

(5 citation statements)

References 6 publications

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“…This is consistent with earlier discussed research indicating the relative influence of various information resources on some visitors (Lo et al, 2004) and other preliminary research indicating that whilst system usage had increased, visitor ratings of system performance at the destination decreased (McCann, 1999). Importantly the PLS analysis does demonstrate some efficacy for the theoretical approach in assessing the relationship between the perceived qualities of information resources used at the centre and the visitor experience at the VIC, with the model explaining a high two-thirds of the variance.…”

Section: Nina Mistilis and John D'ambra 41supporting

confidence: 91%

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The Visitor Experience and Perception of Information Quality at the Sydney Visitor Information Centre

Mistilis

D’Ambra

2008

Journal of Travel & Tourism Marketing

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This exploratory research measures visitors' perceived quality of traditional information resources (staff and brochures) at a VIC and new resources in terms of a priori usage of the World Wide Web (Web) and determines the relationship between that perceived quality and the visitor experience at the VIC. The theoretical approach adopts a model from information systems: the model of expectation-disconfirmation effects on web customer satisfaction. A survey was conducted at the Sydney VIC and visitors' perceived quality of all information ranked resources quite highly, though the Web was the lowest. The perceived quality of information received from staff and brochures at the VIC explained two-thirds of the variance of the visitor experience whilst a priori use of the Web explained none. The implications are discussed in terms of VIC provision of visitor services and the visitor experience.

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Section: Nina Mistilis and John D'ambra 41supporting

confidence: 91%

“…They included the Internet, which was amongst the least influential (Lo, Cheung, & Law, 2004). Further, whilst Internet use had increased, in some instances, visitor ratings of system performance at some United States welcome centres decreased (McCann, 1999).…”

Section: Introductionmentioning

confidence: 99%

The Visitor Experience and Perception of Information Quality at the Sydney Visitor Information Centre

Mistilis

D’Ambra

2008

Journal of Travel & Tourism Marketing

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“…Similarly, Curtis (2001) offers a description of the development and impact of efforts by Oregon to establish its unique brand. Other studies have explored the use of welcome centers (Fesenmaier, Vogt, and Stewart 1993), public-access interactive computers (McCann 1999), and state tourism brochures (Shields 2006a(Shields 2006bSirakaya and Sonmez 2000). studies (i.e., the rate at which inquiries by prospective visitors lead to actual visits) are commonly used by practitioners to justify expenditures (e.g., Curtis 2001), and have been a frequent topic in the tourism literature (Manfredo, Bright, and Haas 1992).…”

Section: Literature Review State Tourism Promotion Practicesmentioning

confidence: 99%

Are State Expenditures to Promote Tourism Effective?

Deskins

Seevers

2010

Journal of Travel Research

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Our focus is the effect of public spending to promote tourism on tourism growth and broader economic growth among U.S. states. We estimate a series of regression models using a panel of state-level data for the years 1985 through 2003 to identify the effect of public tourism promotion spending (TPS) on state tourism growth, gross state product growth, and state employment growth, when such spending is financed through own-source revenues. Results indicate that the effect of higher TPS on tourism or employment growth depends on the existing level of tourism expenditures in the state. More specifically, results indicate that additional TPS increases tourism and employment growth for states that have low levels of initial tourism expenditures. However, that effect diminishes as initial levels of tourism expenditures increase. For states with very high initial levels of tourism expenditures, employment can decline following increased TPS funded through own-source revenues.

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“…Perhaps visitors are using face-to-face interactions with staff to augment and verify the online information obtained prior to travel. If so, these responses imply that the continuing trend of investing heavily in interactive computers (McCann, 1999;Wang, Hwang, & Fesenmaier, 2006) may not be as successful as visitor information centers anticipate.…”

Section: Journal Of Travel and Tourism Marketingmentioning

confidence: 99%

Meeting the Needs of Tourists: The Role and Function of Australian Visitor Information Centers

Ballantyne

Hughes

Ritchie

2009

Journal of Travel & Tourism Marketing

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Visitor information centers are primarily responsible for promoting local tourism products and services; and consequently, have direct impacts upon the economic, social, and recreational well-being of the region in which they are located. Research highlights the importance of tailoring center facilities and services to meet the needs and interests of the traveling public, yet there are few studies specifically designed to pinpoint visitors' information requirements. This study was conducted during the mid-year school holidays and explores tourists' use and perceptions of 18 Australian visitor information centers in Queensland, Victoria, Western Australia, and Northern Territory. It uses Pearce's (2004) Four Plus model to explore the functions of centers, identifies features that tourists regard as important, and provides an insight into the information needs and travel planning practices of those who use visitor information centers.

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Public-Access Interactive Computers at State Welcome Centers in the United States: 1991 and 1995 Studies

Cited by 9 publications

References 6 publications

The Visitor Experience and Perception of Information Quality at the Sydney Visitor Information Centre

The Visitor Experience and Perception of Information Quality at the Sydney Visitor Information Centre

Are State Expenditures to Promote Tourism Effective?

Meeting the Needs of Tourists: The Role and Function of Australian Visitor Information Centers

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