public Diplomacy 2.0: A Case Study of the US Digital Outreach Team

Khatib, Lina; Dutton, William H.; Thelwall, Michael

doi:10.3751/66.3.14

Cited by 67 publications

(26 citation statements)

References 3 publications

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“…This is a part of the open data initiative in which governments provide public access to large datasets to facilitate crowdsourcing solutions to community-wide problems (Kassen, 2013). Like other government branches and public institutions that use social media data to predict public opinion (Sobkowicz, Kaschesky, & Bouchard, 2012), public diplomacy also involves opinion mining: The State Department's US Digital Outreach Team, for example, disseminates bi-weekly brief summarizing what people talk about online (Khatib, Dutton, & Thelwall, 2012).…”

Section: Literature Reviewmentioning

confidence: 99%

Measuring international relations in social media conversations

Barnett

Chu

et al. 2017

Government Information Quarterly

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a b s t r a c t a r t i c l e i n f oThis paper examines international relations as perceived by the public in their social media conversations. It examines over 1.8 billion Facebook postings in English and 51 million Chinese posts on Weibo, to reveal the relations among nations as expressed in social media conversations. It argues that social media represent a transnational electronic public sphere, in which public discussions reveal characteristics of international relations as perceived by a foreign public. The findings show that the international relations in social media postings match the core-peripheral structure proposed in the World Systems Theory. Additionally, the relations are associated with the amount of news coverage and public attention a country receives. Overall, the study demonstrates the value of webometric data in revealing how international relations are perceived by average citizens.

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Section: Literature Reviewmentioning

confidence: 99%

Measuring international relations in social media conversations

Barnett

Chu

et al. 2017

Government Information Quarterly

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“…As mentioned previously, some studies [12], [16], [25], [17], [26], [27], [27], and [28] were conducted on a single case study thus; the results might not be generalized. Therefore, these studies could be enhanced by considering other cases and/or countries.…”

Section: Discussionmentioning

confidence: 99%

e-Diplomacy

Al-Muftah

Weerakkody

Sivarajah

2016

Proceedings of the 9th International Conference on Theory and Practice of Electronic Governance

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Digital diplomacy (also popularly known as e-Diplomacy), is generally defined as the use of information and communication technology for purposes of attaining foreign policy goals. Many experts have particularly defined digital diplomacy as an electronic component of public diplomacy. Although digital diplomacy is an emerging new field with a wide range of important applications in international relations, only a few previous studies have been conducted in this area. This has contributed to a significant research gap. The primary aim of this paper is to provide an analysis of the current e-diplomacy studies based on a systematic literature review research methodology. The results have highlighted two key findings. Firstly, most of the previous studies have been primarily conducted in North America and Europe. Secondly, the majority of studies adopted qualitative methods to gather new empirical evidence to support existing literature and develop new propositions on e-Diplomacy. Finally, based on the findings, the paper highlights a few areas in which further research may be needed in order to help develop the emerging concept of e-Diplomacy.

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“…While several studies have considered American efforts to engage publics in the online environment (Hayden, 2012(Hayden, , 2013Khatib et al, 2012;Metzgar, 2012;Newsom and Lengel, 2012;Vanc, 2012;Cull, 2013), with some studies focused specifically on countries in Northeast Asia (Seo, 2009;Lu, 2011, 2013;Lee and Jun, 2013;Seo and Kinsey, 2013), such work has considered only the intent of outreach efforts. No study known to us has systemically analyzed the actual content produced by a US embassy, evaluating it for evidence of characteristics understood to be representative of effective relationship management techniques.…”

Section: Pd 20mentioning

confidence: 98%

Tweeting the pivot? The United States and PD 2.0 in Northeast Asia

Metzgar

Lu²

2015

Place Brand Public Dipl

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This study considers US public diplomacy efforts in Northeast Asia in the context of the country's foreign policy 'pivot' toward the region. Focused specifically on American efforts to communicate online with publics in China, Japan and South Korea, this research examines embassy social media feeds in order to characterize the most visible aspects of American PD 2.0 in the region. Findings indicate that despite the interactive potential of these online tools, the US approach to public diplomacy in the online context remains overwhelmingly unilateral, with one-way messaging the norm and instances of engagement with the target publics exceedingly rare. Implications of these findings are discussed.

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public Diplomacy 2.0: A Case Study of the US Digital Outreach Team

Cited by 67 publications

References 3 publications

Measuring international relations in social media conversations

Measuring international relations in social media conversations

e-Diplomacy

Tweeting the pivot? The United States and PD 2.0 in Northeast Asia

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