Public e-services for agency efficiency and citizen benefit — Findings from a stakeholder centered analysis

Abstract

The main goals of e-government are to increase agency efficiency and offer benefits to citizens. These

The Influence of Higher Education Institutions on the Sustainability of ICT4D Initiatives in Underserved Communities

“…An inductive approach is normally associated with an interpretivist study (Saunders et al, 2009). However there is a precedent set in literature for the use of stakeholder analysis in qualitative, interpretivist research on ICT4D initiatives (Axelsson et al, 2013;Bailur, 2006;Chigona et al, 2010;Scholl, 2001). …”

“…Stakeholder theory has, in recent years, been used in ICT4D research, looking at distributed ICT4D environments (Walton, 2013), e-government initiatives (Scholl, 2001;Axelsson et al, 2013) and telecentres (Bailur, 2006;Chigona et al, 2010) amongst other initiatives.…”

Time to Refuel the Conceptual Discussion on Public e-Services – Revisiting How e-Services Are Manifested in Practice

“…Automated (self-service) e-service -an interactive interface that enables self-service for the user, with no human involvement in the back-office. 3. Mediating e-service -an interactive interface that mediate/is part of a service process, in which the user indirectly interacts with a case handler.…”

“…Developing e-services, and ensuring their uptake, has proven difficult and the underlying reasons for why e-service development is challenging are of course many. Lack of sufficient resources and know-how is highlighted, as well as insufficient understanding and involvement of important stakeholders in the development process [3]. Some scholars have pointed to the conceptual vagueness of the e-service concept in itself, and claimed that the conceptual confusion around this phenomenon is one reason for slow advancements in this field [10].…”

Introducing public sector eIDs: The power of actors’ translations and institutional barriers

“…This definition also being in line with studies describing the dual benefits of eGovernment such as bringing increased agency efficiency and citizens' benefits (e.g. Axelsson et al, 2013). Hence, eGovernment has therefore come to be used quite ambiguously describing current ICT related efforts as well as future aims of ICT in government (Relyea, 2002).…”