Public (non-) apologies: The discourse of minimizing responsibility

Saying ‘sorry’: Corporate apologies posted on Twitter

“…Likewise, the focus has concentrated on interactions that take place in the private domain, and linguistic studies which examine apologies made in public contexts are in their infancy by comparison (but see for example, Davies et al, 2007;Gruber, 2011;Harris et al, 2006;Kampf, 2009). Meier's (1998) overview of politeness rightly points to further limitations in existing research, where the methods of data collection may focus more on the perceived use of apologies, rather than analysing naturally occurring examples.…”

Restorative Justice and Sexual Assault: Outcome Appraisal Through Textual Analysis

“…Emphasizing qualitative aspects of assault as a trauma-producing, control-seeking, relationship-imposing, ego-centered, harmful act, our assessment of the apology letters highlights potential for growth by responsible persons who were nurtured in a program that was grounded in RJ principles. Compared to diluted allusions to self-responsibility in pre-program documents that were noticeably silent on self-attribution of responsibility, which is not unexpected [85,86], statements reflective of classic sexual assault indicators in the apology letters at the exitmeeting, end-point of the RJ program, attest to its effectiveness to turnaround callous disregard by responsible persons toward their respective survivor victim with a deeper awareness of the harm and suffering caused by the assault perpetrated by each [87].…”

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“…Otros lo abordan como estrategias de influencias, subrayando los riesgos de reputación bien para la persona que presenta la disculpa (Ogiermann, 2009) bien para las relaciones comerciales (Pace et alii, 2010). En este sentido, se han realizado estudios sobre todo en el ámbito privado y, en menor medida, en el público (Harris et alii, 2006;Kampf, 2009;Gruber, 2011).…”