Public Notification Now Required Within 24 Hours

Keegan, Michael

doi:10.1002/j.1551-8701.2002.tb01657.x

Cited by 1 publication

(1 citation statement)

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“…In the past decade or so, a few large‐scale contamination events, such as the 1993 outbreak of cryptosporidiosis in Milwaukee, Wis., have received considerable publicity in the news media. A 2002 issue of O pflow reported, “According to the USEPA Office of Water, every year approximately 42,500 of the nearly 170,000 community water systems operating in the US … will violate at least one drinking water standard that triggers a public notification” (Keegan, 2002). The entertainment industry has heightened consumers' awareness of potential contamination through such books and films as A Civil Action and Erin Brockovich .…”

Section: Ccrs May Not Serve Their Intended Purposementioning

confidence: 99%

Are we answering the right questions? Improving CCR communication

Meyer-Emerick¹

2004

Journal AWWA

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Preliminary studies indicate that Consumer Confidence Reports (CCRs) may not be providing people with the water quality information that they want and can understand. Studies of risk perception and communication suggest that CCRs could be more effective if water suppliers asked their customers about their concerns before issuing a CCR and were allowed to respond to them in the report. The author proposes that rather than continue with the one‐way communication supported by the CCR, utilities should routinely engage their customers in a dialogue about customer questions and concerns. Perceptions of risk, particularly from taste and odor problems, cannot be dismissed. Individuals' perceptions of risk are influenced more by what they experience than by what utility personnel or CCRs tell them. Addressing taste and odor problems through voluntary self‐assessment and improved treatment and distribution will help utilities reduce the public's perception of risk and build the trust that is essential to communicating effectively with their customers. Historically, water providers have not placed a priority on creating regular opportunities for communication with consumers. Ongoing dialogue, however, is useful for both utilities and their customers because it can clarify misunderstandings, allow for feedback, and communicate important information. Many utilities have valid concerns about the efficacy of the CCR. This article offers guidelines for turning the CCR into a vehicle for gaining support and educating consumers, effectively improving the process without necessitating revision of the CCR regulations.

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Section: Ccrs May Not Serve Their Intended Purposementioning

confidence: 99%

Are we answering the right questions? Improving CCR communication

Meyer-Emerick¹

2004

Journal AWWA

View full text Add to dashboard Cite

show abstract

Public Notification Now Required Within 24 Hours

Cited by 1 publication

References 0 publications

Are we answering the right questions? Improving CCR communication

Are we answering the right questions? Improving CCR communication

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