Public perceptions of the COVID-19 pandemic management in Bangladesh: a qualitative exploration

Joarder, Taufique; Khaled, Muhammad Nahian Bin; Joarder, Mohammad Ainul Islam

doi:10.12688/f1000research.28333.1

Cited by 4 publications

(4 citation statements)

References 33 publications

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“…The study also found that majority of the female nurses (almost 89 percent) expressed their feelings of dissatisfaction to the working conditions of the hospital. Joarder (2021) pointed out that there is no defined work policies regarding nurses in Bangladesh and nurses have to work in a risky environment.…”

Section: Introductionmentioning

confidence: 99%

Effects of Job Demands, Job Resources and Psychological Capital on Work Engagement among Nurses in Bangladesh

Mst Shahinur Begum,

Abdullah Hashim,

Md. Som

2023

AJPBS

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The level of work engagement of nurses has indisputable contributions to patient service in the health care sectors. The Job Demands-Resources (JD-R) model predicts job demands and resources related to work engagement but has not previously been tested in the specific context of registered nurses of Bangladesh using psychological capital as a mediator. The main objective of this study is to investigate the impacts of job demands, and job resources on the work engagement of nursesof public hospitals in Bangladesh where psychological capital plays the role of mediator. A comprehensive review will be presented based on the most recently selected literature from an academic journal and relevant online platforms. However, as mentioned in the conceptual analysis, it will contribute to the literature by providing expanded knowledge of the job aspects associated with the work engagement of nurses and will confirm the importance of monitoring nurses' work engagement and psychological capital to improve patient satisfaction with nursing care in Bangladesh. Besides, the conceptual configuration of this study will help healthcare managers and policymakers of healthcare services that could serve as input for planning purposes. Furthermore, the conceptual model may possibly be able to assist nurses in practicing their ability with the responsibility to handle certain situations with the nursing staff coordinator's supervision.

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Section: Introductionmentioning

confidence: 99%

Effects of Job Demands, Job Resources and Psychological Capital on Work Engagement among Nurses in Bangladesh

Mst Shahinur Begum,

Abdullah Hashim,

Md. Som

2023

AJPBS

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“…The ongoing COVID-19 pandemic has brought multiple challenges for both healthcare providers and patients, as it has increased anxiety, distrust, and uncertainty [5,6], necessitating greater sensitivity to patient needs. As a result, ROP has gained attention of both policymakers and scholars from various disciplines such as public health, social psychology, social medicine, healthcare communication, and media studies.…”

Section: Introductionmentioning

confidence: 99%

“…During the pandemic, various disturbing allegations have been made against the physicians by COVID-19 patients in many low-and middle-income countries, including Bangladesh, ranging from medical negligence to outright denial to provide medical services. By providing physicians with an evidence-based set of activities or behaviours during the consultation process, they would be better prepared to care for patients suffering from COVID-19, thus improving public trust in healthcare services [6].…”

Section: Introductionmentioning

confidence: 99%

Validation of Responsiveness of Physicians Scale (ROP-Scale) for hospitalised COVID-19 patients in Bangladesh

Joarder

Islam

et al. 2022

BMC Health Serv Res

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Background Responsiveness of Physicians (ROP) is defined as the social actions by physicians aimed at meeting the legitimate expectations of healthcare users. Even though patients’ expectations regarding ROP have increased during the COVID-19 pandemic, the psychometrically-validated ROP-Scale is difficult to apply in hospital settings. The goal of this study is to validate the existing ROP-Scale to measure the responsiveness of hospital physicians during the ongoing COVID-19 pandemic in Bangladesh. Methods We conducted a cross-sectional phone survey involving 213 COVID-19 hospital patients, randomly selected from the government database. We applied the Delphi method for content validity, exploratory and confirmatory factor analyses for construct validity, Cronbach’s alpha and corrected item-total correlation for internal consistency reliability, and Pearson’s correlation between the scale and overall patient satisfaction for concurrent validity. Results After removing survey items based on data sufficiency, collinearity, factor loading derived through exploratory factor analysis, and internal consistency, the final version of the COVID-19 ROP-Scale consisted of 7 items, grouped under Informativeness, Trustworthiness and Courteousness domains. The confirmatory factor analysis supported the three domains with acceptable model fit [Root mean squared error of approximation (RMSEA) = 0.028, Comparative fit index (CFI) = 0.997, Tucker-Lewis index (TLI) = 0.994)]. The corrected item-total correlation ranged between 0.45 and 0.71. Concurrent validity was ascertained by the high correlation (0.84) between patient satisfaction and the COVID-19 ROP-Scale. Based on the mean domain score, the highest- and the lowest-scoring responsiveness domains were ‘Trustworthiness’ (7.85) and ‘Informativeness’ (7.28), respectively, whereas the highest- and the lowest-scoring items were ‘Not being involved in illegal activities’ (7.97), and ‘Service-oriented, not business-like attitude’ (6.63), respectively. Conclusions The 7-item COVID-19 ROP-Scale was demonstrated to be feasible, valid, and internally consistent. Therefore, its application can help amend past mistakes in health service provision and improve care for the hospitalised COVID-19 patients or other patients suffering from similar conditions. This study can contribute to the national decision-making regarding hospital care, open up further avenues in the health policy and system research, and eventually improve the quality of care provided to Bangladeshi patients seeking hospital services. Moreover, findings yielded by this study can be incorporated into doctors’ medical education and in-service training.

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Section: Introductionmentioning

confidence: 99%

Validation of Responsiveness of Physicians Scale (ROP-Scale) for Hospitalized COVID-19 Patients in Bangladesh

Joarder

Islam

et al. 2021

Preprint

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BackgroundResponsiveness of Physicians (ROP) is defined as the social actions by physicians aimed at meeting the legitimate expectations of healthcare users. Even though patients’ expectations regarding ROP have increased during the COVID-19 pandemic, the psychometrically-validated ROP-Scale is difficult to apply in hospital settings. The goal of this study is to validate the existing ROP-Scale to measure the responsiveness of hospital physicians during the ongoing COVID-19 pandemic in Bangladesh.MethodsWe conducted a cross-sectional phone survey involving 213 COVID-19 hospital patients, randomly selected from the government database. We applied the Delphi method for content validity, exploratory factor analysis for construct validity, Cronbach's alpha and corrected item-total correlation for internal consistency reliability, and Pearson's correlation between the scale and overall patient satisfaction for concurrent validity.ResultsAfter removing survey items based on data sufficiency, collinearity, factor loading, and internal consistency, the final version of the COVID-19 ROP-Scale consisted of 12 items, grouped under Courteousness, Informativeness, Financial Sensitivity, and Treatment Provision Sensitivity domains. The scale was internally consistent, with a Cronbach's alpha coefficient of 0.83. The corrected item-total correlation ranged between 0.37 and 0.72. Concurrent validity was ascertained by the high correlation (0.78) between patient satisfaction and the COVID-19 ROP-Scale. Based on the median domain score, the highest- and the lowest-scoring responsiveness domain was 'Courteousness' (7.45) and 'Financial sensitivity' (1.85), respectively, whereas the highest- and the lowest-scoring item was 'Respect during the consultation' (8.16), and 'Providing treatment cost estimate before starting treatment' (1.78).ConclusionsThe 12-item COVID-19 ROP-Scale was demonstrated to be feasible, valid, and internally consistent. Therefore, at a time when many countries, including Bangladesh, have started experiencing new pandemic waves, its application can help amend past mistakes in health service provision and improve care for the hospitalised COVID-19 patients or other patients suffering from similar conditions. This study can contribute to the national decision-making regarding hospital care, open up further avenues in the health policy and system research, and eventually improve the quality of care provided to Bangladeshi patients seeking hospital services. Moreover, findings yielded by this study can be incorporated into doctors' medical education and in-service training.

show abstract

Public perceptions of the COVID-19 pandemic management in Bangladesh: a qualitative exploration

Cited by 4 publications

References 33 publications

Effects of Job Demands, Job Resources and Psychological Capital on Work Engagement among Nurses in Bangladesh

Effects of Job Demands, Job Resources and Psychological Capital on Work Engagement among Nurses in Bangladesh

Validation of Responsiveness of Physicians Scale (ROP-Scale) for hospitalised COVID-19 patients in Bangladesh

Validation of Responsiveness of Physicians Scale (ROP-Scale) for Hospitalized COVID-19 Patients in Bangladesh

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