Public transit user satisfaction: Variability and policy implications

Tyrinopoulos, Yannis; Antoniou, Constantinos

doi:10.1016/j.tranpol.2008.06.002

Cited by 409 publications

(227 citation statements)

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“…51 The results of this study generally indicated that male respondents were more satisfied than female counterparts. The significance of gender variable shows consistency with other earlier studies (Tyrinopoulos and Antoniou, 2008; Al-Atawi and Saleh, 2014; Dölarslan, 2014; Román et al, 2014). On the other hand, the results revealed that low educated respondents were more likely to be very satisfied than higher educated respondents and this result is consistent with a very recent study (Dölarslan, 2014) conducted in another Turkish sample.…”

Section: Discussionsupporting

confidence: 91%

“…In this context, sustainable indicators are essentially required to examine possibilities and conditions for sustainable transport (Sted and Gifford, 2005). On the other hand, user satisfaction with public transit services can be briefly considered as the overall level of attainment of user's expectations which can be commonly measured as the percentage of the user expectations that have been fulfilled (Tyrinopoulos and Antoniou, 2008). User satisfaction surveys appear to be indispensable to determine which possible factors are more effective on the choice of public transit services by establishing differences based on varying socio-economic attributes (dell'Olio et al,, 2010).…”

Section: Introductionmentioning

confidence: 99%

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A Comparison of Alternative Ordered Response Models for Analysing User Satisfaction with Transport Services in Turkey

Çelik

Senger

2016

Transport and Telecommunication Journal

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The main objective of this paper is to analyse user satisfaction with road, maritime, air, and rail transport services in Turkey using four distinctive ordered response models. The estimation results reveal that partial constrained generalized ordered logit model has the best model fit for road and maritime transport services. In addition, ordered logit and generalized ordered logit are the convenient models for air and rail transport services, respectively. Results also indicate that current residence (urban), gender (male), occupational sector (private), and education level (low educated) were the statistically significant variables that are more likely to increase user satisfaction. This paper is probably the first attempt to analyse user satisfaction with all transport services using comparative ordered response models. As a social indicator, the results of this study may provide a valuable evidence for future sustainable transport policies in Turkey.

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Section: Discussionsupporting

confidence: 91%

Section: Introductionmentioning

confidence: 99%

A Comparison of Alternative Ordered Response Models for Analysing User Satisfaction with Transport Services in Turkey

Çelik

Senger

2016

Transport and Telecommunication Journal

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“…Thevathasan y Balachandran (2007) argumentan que las razones que impulsan al uso del transporte público son de carácter personal y dependen de la percepción subjetiva del usuario, o de su experiencia negativa o positiva en el uso del mismo (Boisvert, 1998;Tyrinopoulos & Antoniou, 2008). Andreassen (2005) considera que un factor clave de impulso para favorecer el uso del transporte público sería la aplicación de una tarifa por trayecto más reducida, unida a una velocidad comercial de desplazamiento más competitiva.…”

Section: El Contexto De Movilidad Urbana En Madrid Y Su Entornounclassified

Los peajes urbanos como factor determinante de sostenibilidad y competitividad en el transporte urbano: un estudio aplicado a Madrid

Fernández-Muñóz

Anguita

2018

EURE (Santiago)

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resumen | Los sistemas de peaje urbano constituyen una medida altamente contributiva a la mejora de la sostenibilidad en el transporte en las grandes ciudades. El presente artículo ofrece una valoración y análisis de los cambios en el comportamiento de movilidad de los ciudadanos de Madrid como consecuencia de la implantación de un hipotético peaje en el centro urbano. Las conclusiones alcanzadas, de acuerdo con los resultados obtenidos a través de una encuesta poblacional aplicada a 1.298 ciudadanos, nos ha permitido determinar que la aplicación de esta medida proporcionaría una importante reducción del uso del automóvil, un aumento considerable del uso del transporte público y otros modos más sostenibles (caminar o bicicleta), y una significativa disminución de la congestión urbana en el centro de la ciudad y su entorno, lo que contribuiría a alcanzar un mayor grado de sostenibilidad en el transporte para la región en su conjunto.palabras clave | movilidad, sustentabilidad urbana, transporte urbano. abstract | Urban road pricing is a highly contributory measure to improve sustainability in transport in the area of large cities. This article provides an assessment and analysis of changes in the mobility behavior of the citizens of Madrid as a result of the implementation of a hypothetical toll in the city center. According to the results obtained through a pop-

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“…and quality service are the top priority in bus services for the customers in Athens [24]. According to them, the key satisfaction indicators were the service frequency, transfer distance, ticketing system, and vehicle cleanliness.…”

Section: Literature Reviewmentioning

confidence: 99%

Identifying Existing Bus Service Condition and Analyzing Customer Satisfaction of Bus Service in Dhaka City

Rahman¹,

Chowdhury²,

Haque³

et al. 2017

JTTs

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Bus systems provide a versatile form of public transportation with the flexibility to serve a variety of access needs throughout an urban area. Efficient operation of the public transport is a key factor for the improvement of living condition in Dhaka city. Transport service performance should be assessed from the passengers' perspectives to evaluate these perceptions in transportation planning. The exploration of service quality of bus is essential in order to provide a better service in future. The objective of this research is to access overall customer satisfaction in public bus transport of Dhaka city. A questionnaire survey was conducted in five locations in Dhaka city. Bus users' satisfaction was analyzed by discrete choice logit model towards quality, reliability, safety and security and service provided by buses functioning in Dhaka city. The result indicated that more than half of the respondents believed that the present condition of bus service is not satisfactory. In case of the quality of buses, people think that the body and sitting arrangement of the buses are uncomfortable. Regarding the safety and security condition, main three reasons of dissatisfaction of passengers' are unsafe driving practices, poor boarding and alighting facilities and lack of law enforcing agencies surveillance. Reasons which make the service unsatisfactory include irregular service provided by buses, regular overcrowding, lack of good standard buses and lack of cleanliness. In spite of these negative views, users' possessed a positive attitude for buses which is the low travel cost.

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Public transit user satisfaction: Variability and policy implications

Cited by 409 publications

References 1 publication

A Comparison of Alternative Ordered Response Models for Analysing User Satisfaction with Transport Services in Turkey

A Comparison of Alternative Ordered Response Models for Analysing User Satisfaction with Transport Services in Turkey

Los peajes urbanos como factor determinante de sostenibilidad y competitividad en el transporte urbano: un estudio aplicado a Madrid

Identifying Existing Bus Service Condition and Analyzing Customer Satisfaction of Bus Service in Dhaka City

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