Public Transport Service Quality Improvement Using Universal Design Standards and Advanced Vehicle Technologies

Ongel, Aybike; Cornet, Henriette; Kong, Penny; Khoo, Raymond; Kloeppel, Manfred

doi:10.1109/icoias.2018.8494057

Cited by 9 publications

(4 citation statements)

References 19 publications

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“…However, as is easily understood, the big problem in smart mobility is the cyber issues of mass transportation in which many people are carried within a single vehicle. Specifically, the most serious difficulty is the cyber security of public transit [56,57]. Trains, for example, are the most often used mode of transportation in a modern city, with millions of daily passengers, as opposed to car transportation.…”

Section: Countermeasuresmentioning

confidence: 99%

“…The authors offer a set of actions for enhancing cyber security and the information power of railway management systems, with the instruments of risk engineering and the knowledge gained from the information technologies serving as the foundation for their recommendations. The criteria for the railway management system are outlined in detail in work [56], which also provides a summary of the requirements that must be met for the smart city concept. Additionally, in this paper [62], the authors provide the bases for a combined safety and security risk assessment and analysis approach.…”

Section: Countermeasuresmentioning

confidence: 99%

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An Overview of Cyber Threats, Attacks and Countermeasures on the Primary Domains of Smart Cities

Demertzi

Demertzis

2023

Applied Sciences

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A smart city is where existing facilities and services are enhanced by digital technology to benefit people and companies. The most critical infrastructures in this city are interconnected. Increased data exchange across municipal domains aims to manage the essential assets, leading to more automation in city governance and optimization of the dynamic offered services. However, no clear guideline or standard exists for modeling these data flows. As a result, operators, municipalities, policymakers, manufacturers, solution providers, and vendors are forced to accept systems with limited scalability and varying needs. Nonetheless, it is critical to raise awareness about smart-city cybersecurity and implement suitable measures to safeguard citizens’ privacy and security because cyber threats seem to be well-organized, diverse, and sophisticated. This study aims to present an overview of cyber threats, attacks, and countermeasures on the primary domains of smart cities (smart government, smart mobility, smart environment, smart living, smart healthcare, smart economy, and smart people). It aims to present information extracted from the state of the art so policymakers can perceive the critical situation and simultaneously be a valuable resource for the scientific community. It also seeks to offer a structural reference model that may guide the architectural design and implementation of infrastructure upgrades linked to smart city networks.

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Section: Countermeasuresmentioning

confidence: 99%

Section: Countermeasuresmentioning

confidence: 99%

An Overview of Cyber Threats, Attacks and Countermeasures on the Primary Domains of Smart Cities

Demertzi

Demertzis

2023

Applied Sciences

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“…Present studies have addressed a link between the passenger’s perceived performance and SQ dimensions as well as their socioeconomic variables (Awasthi et al 2011 ; Sam et al 2018 ; Tumsekcali et al 2021 ). Ongel et al ( 2018 ) analyzed the public transportation services in developed nations. In addition, Tumsekcali et al ( 2021 ) applied the SERVQUAL-based method, and Lai and Chen ( 2011 ) employed a Structural Equation Modeling (SEM)-based method to analyse the SQ in public transportation.…”

Section: Research Motivationmentioning

confidence: 99%

“…In addition, the sum of a customer’s perceptions of their service experience is commonly used to define SQ (Hadiuzzaman et al 2019 ; Chen et al 2019 ). Moreover, organizations are trying to improve customer satisfaction by offering high-quality services while adhering to pandemic regulations (Ongel et al 2018 ). Nowadays, every public transportation operator places a greater emphasis on customer satisfaction by offering better services to their passengers.…”

Section: Introductionmentioning

confidence: 99%

Enhancing service quality of rural public transport during the COVID-19 pandemic: a novel fuzzy approach

et al. 2023

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In order to encourage the use of public transportation, it is necessary to make it more appealing to commuters by conducting frequent Service Quality (SQ) evaluations and modifications. Understanding passengers' expectations of public transportation are important, and evaluating the SQ is an essential tool for assessing the overall performance of the public transportation system. The purpose of the present study was to examine the expectations and perceptions of core passengers regarding SQ in public bus transportation. By surveying 598 passengers in rural public transportation in India, the study results are illustrated and further discussed to guide possible bus SQ improvements in rural areas. In addition, the impact of these expectations and perceptions on satisfaction levels of rural public bus transportation services are explored by applying the Interval-Valued Pythagorean Fuzzy (IVPF). The outcomes of the survey indicated significant disparities among expectations and perceptions of passengers, as well as widespread dissatisfaction with the delivery of bus services in rural areas as a whole. The dependability and adaptiveness of the bus service have been critical in describing the overall quality of bus services in rural areas, and best practices from around the world were used to develop a set of recommendations for transportation operators and local officials. KeywordsService quality • Expectations and perceptions • Rural public transport • Interval-valued Pythagorean fuzzy (IVPF) • COVID-19 pandemic * Venkateswarlu Nalluri

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A Brief Study on Contemporary Status of Net-Zero Initiatives of India: Impacts, Challenges, and Future Prospects

Yogi,

Sood,

Kaur

2024

Lecture Notes in Civil Engineering

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Public Transport Service Quality Improvement Using Universal Design Standards and Advanced Vehicle Technologies

Cited by 9 publications

References 19 publications

An Overview of Cyber Threats, Attacks and Countermeasures on the Primary Domains of Smart Cities

An Overview of Cyber Threats, Attacks and Countermeasures on the Primary Domains of Smart Cities

Enhancing service quality of rural public transport during the COVID-19 pandemic: a novel fuzzy approach

A Brief Study on Contemporary Status of Net-Zero Initiatives of India: Impacts, Challenges, and Future Prospects

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