Public transport usage among university students: what to expect based on customer satisfaction survey (CSS) analysis

Silveira, Thiago Carvalho dos Reis; Romano, Cezar Augusto; Gadda, Tatiana Maria Cecy

doi:10.14295/transportes.v28i3.1797

Cited by 8 publications

(2 citation statements)

References 45 publications

(62 reference statements)

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“…A Slovenian study showed that PPT tariffs had a significant impact on travel behavior [72]. The findings are consistent with those of previous studies indicating that the strategy most likely to encourage students to switch from cars to PPT is to make PPT cheaper via subsidized fares [2,10,49,73]. Previous studies [29,74,75] have also indicated that the establishment of a high-frequency national bus/coach service and investment in a motorway network to enhance the speed of bus/coach travel are effective measures to promote the use of PPT.…”

Section: Discussionsupporting

confidence: 83%

Suggestions and Solutions for Enhancing Active Commuting to the University of Maribor and Advancing CO2 Emission Reduction

Mesarec,

Trček

2024

Sustainability

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This study investigated commuting behavior at four technical faculties (BCTF) in Maribor. The main aim was to provide suggestions and solutions for challenges related to active commuting to the BCTF, while promoting advancements in CO2 emission reduction. The research methodology was based on analyses of a questionnaire survey and calculations of CO2 emissions. The results indicate that implementing measures to promote walking, bicycling and the use of city and regional public transport, in conjunction with supportive housing and parking policies, has the potential to eliminate car trips within 0–1 km of the BCTF and reduce car trips from other zones in favor of active commuting by 30% to 50%. These proposed transport scenarios could lead to an annual reduction in CO2 emissions ranging from 17% to 29%. The greatest potential for CO2 savings is observed within 0–5 km of the BCTF, where a shift to walking and bicycling could reduce emissions by up to 44%. The results also highlighted a notable disparity, indicating that students with term-time accommodations emitted 3.5 times and 4.1 times less annual CO2 within 0–5 km of the BCTF compared to students and staff commuting daily from their permanent residences in the city.

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Section: Discussionsupporting

confidence: 83%

Suggestions and Solutions for Enhancing Active Commuting to the University of Maribor and Advancing CO2 Emission Reduction

Mesarec,

Trček

2024

Sustainability

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“…Specifically, the Customer Satisfaction Indexes (CSIs) were chosen to be collected and analyzed as they measure the quality of the provided services based on the users' judgment with the help of a numerical scale (Likert scale in this case) [19,20]. As the descriptive statistics analysis provides an insight to the collected data [21,22], the in-depth analysis examines the correlation of predefined factors, specifically those used by the algorithm for the calculation of the level of satisfaction for the above-mentioned transport modes, with the majority of these predefined factors having been used in other case studies as well [23][24][25].…”

Section: Literature Reviewmentioning

confidence: 99%

Level of Satisfaction among University Students Using Various Transport Modes

et al. 2022

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The level of satisfaction arising from a person’s transportation is an important factor, surely, for the provider of transport services, but its calculation is a rather complex case. Each attempt towards this objective has to be well designed and organized, thus requiring in most cases a significant amount of resources and time. The present paper presents the key findings of a questionnaire-based survey addressed to students at the Aristotle University of Thessaloniki (AUTH) regarding their level of satisfaction on the usage of the available transport modes in the Thessaloniki Metropolitan Area, Greece, and primarily public transport, which was conducted in the framework of the EN.I.R.I.S.S.T. project (a collaboration of 16 research teams representing 11 universities and research centers in Greece). Based on the collected data, a descriptive as well as in-depth statistical analyses were conducted identifying the attributes of the participants’ transportation. Furthermore, by using an algorithm developed in the framework of European research activities, the levels of satisfaction among the university students concerning various transport modes were calculated, emphasizing that a private car is more preferable than public transport, revealing the “weaknesses” of each mode in relation to their provided services, and out of which arises the necessity for measures to deal with them and a need to promote sustainable mobility by policy makers.

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Opinions matter: Contrasting perceptions of major public transit projects in Montréal, Canada

Rodrigue,

Soliz,

Manaugh

et al. 2024

Transport Policy

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Public transport usage among university students: what to expect based on customer satisfaction survey (CSS) analysis

Cited by 8 publications

References 45 publications

Suggestions and Solutions for Enhancing Active Commuting to the University of Maribor and Advancing CO2 Emission Reduction

Suggestions and Solutions for Enhancing Active Commuting to the University of Maribor and Advancing CO2 Emission Reduction

Level of Satisfaction among University Students Using Various Transport Modes

Opinions matter: Contrasting perceptions of major public transit projects in Montréal, Canada

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