“…In a review of 12 major texts on evaluation (Chen, 2005;Clarke, 2003;Herman, Morris, & Fitz-Gibbon, 1987;Kazi, 2003, Mathison, 2005Ovretveit, 2002;Patton, 2002;Phillips, Palfrey, & Thomas, 1994;Rossi, Freeman, & Lipsey, 1999;Scriven, 1991;Stern, 2005;Wholey, Hatry, & Newcomer, 2004) considered representative of those available, the results substantiate the view that process in the sense of interpersonal interactions and communicative processes that are integral to programs is relatively neglected (Hogard, 2006a). Where process was addressed in these texts, often using different terminology, there was little reference to the evaluation of interaction between providers and clients (Hogard, 2006a(Hogard, , 2006b).…”