Putting the Service into Service Learning: A Report on a Survey of CS Faculty

Harrell, Robert Avery; Lentz, Sidney; Robledo Yamamoto, Fujiko; Voida, Amy; Barker, Lecia

doi:10.1145/3626252.3630910

Cited by 2 publications

(3 citation statements)

References 22 publications

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“…Hundreds of studies highlight the student benefits of participating in well-designed service learning courses for meeting academic learning objectives, acquiring professional skills, and improving civic engagement [9], [13], [16]. Researchers have identified numerous benefits to service learning in computing programs, including attracting and retaining students; preparing students for the workforce by developing professional skills; meeting curricular guidelines; and providing a technical service for resource-constrained organizations [7], [17], [18].…”

Section: A Service Learning In Computing and Engineeringmentioning

confidence: 99%

Section: Impact On Community Partnersmentioning

confidence: 99%

“…Harrell et al [16] conducted a survey of computing faculty. They found that student goals are often seen as more important than partner goals with about 25% of respondents seeing benefits to partners as only a bonus [16]. They also found that some programs have difficulty finding or keeping partners, as community partners potentially feel taken advantage of; while students tacitly learn that community organizations' needs are secondary.…”

Section: Impact On Community Partnersmentioning

confidence: 99%

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Database Service-learning Projects: Addressing Community Needs While Measuring and Meeting Computer Science Learning Outcomes

Weitl-Harms

2022

2022 10th International Conference on Information and Education Technology (ICIET)

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This innovative practice full paper describes the iterative use of service learning to develop, review, and improve computing-based artifacts for small rural organizations, over an extended period. It is well-known that computing students benefit from service-learning experiences as do the community partners. It is also well-known that computing artifacts rarely function well long-term without versioning and updates. Service-learning projects are often one-time engagements, completed by single teams of students over the course of a semester or year long course. This limits the benefit for the community partners, such as small rural organizations, that do not have the expertise or resources to review and update a project on their own.Over the course of several years, teams of undergraduate students in a computing capstone social media development course created tailored social media plans for numerous small rural organizations. The projects were required to meet the client's specific needs, with identified audiences, measurable goals, and a minimum of three recommended social media strategies and tactics to reach the identified goals. This paper builds on previously reported initial results for 60 projects conducted over several years. Nine clients were selected to participate in the iterative follow-up process, where new student teams conducted client interviews, reviewed the initial plans, and analyzed metrics from the social media strategies and tactics already in place to provide updated, improved artifacts. Using ABET computing learning objectives as a basis, clients reviewed the student teams and the artifacts created. Students also reflected on their experiences. This research provides a longitudinal study of the impact of the interventions in increasing implementation and sustained use rates of computing artifacts developed through service learning, along with lessons learned. Both students and clients reported high satisfaction levels, and clients were particularly satisfied with the iterative improvement process. This research demonstrates an innovative practice for creating and maintaining computing artifacts through iterative service learning, while addressing the resource constraints of small rural organizations.

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Section: A Service Learning In Computing and Engineeringmentioning

confidence: 99%

Section: Impact On Community Partnersmentioning

confidence: 99%

Section: Impact On Community Partnersmentioning

confidence: 99%

See 1 more Smart Citation

Database Service-learning Projects: Addressing Community Needs While Measuring and Meeting Computer Science Learning Outcomes

Weitl-Harms

2022

2022 10th International Conference on Information and Education Technology (ICIET)

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Faculty, Student, and Community Partner Experiences in Computer and Information Science Service Learning

Robledo Yamamoto,

Barker,

Voida

2024

ACM Trans. Comput. Educ.

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Service learning, a high impact pedagogy, involves integrating academic outcomes with service to the community. The success of service learning experiences depends on the development of mutually reciprocal relationships between students, instructors, and community partners, ensuring equitable benefits for all stakeholders. To explore how relationship-building and growth are supported in computer and information science (CIS) service learning, we conducted semi-structured interviews with 13 informants—each a faculty, student, or community partner who participated in one of 5 computer or information science service learning courses. Our analysis identified three factors that were most crucial in supporting the formation of relationships among stakeholders: infrastructuring the relationship, valuing technical and other expertise equitably, and integrating soft skills and technical skills. Based on these findings, we discuss how growth, an important outcome of relationship-building and equitable service learning experiences, can be supported and assessed in CIS service learning experiences.

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Putting the Service into Service Learning: A Report on a Survey of CS Faculty

Cited by 2 publications

References 22 publications

Database Service-learning Projects: Addressing Community Needs While Measuring and Meeting Computer Science Learning Outcomes

Database Service-learning Projects: Addressing Community Needs While Measuring and Meeting Computer Science Learning Outcomes

Faculty, Student, and Community Partner Experiences in Computer and Information Science Service Learning

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