QoE and QoS Evaluation for Academic Portal in Private Higher Education Institution

Proposing a New Model for Quality of Service Acceptance

“…The main concern of decision-makers in HEIs when migrating to the cloud is the QoS aspects, whereas these aspects include for instance availability, reliability, performance [6,20], IT infrastructure [24], cost [25], human capital [26], and service provider [11]. HEIs needs to identify QoS variables from different aspects for instance regulation, cost reduction, and trustworthy [27,28], while another researcher has been identifying other factors such as performance and environments [29,30], ICT infrastructure, user satisfaction, clients' needs security, and reliability [24]. Many researchers start investigate QoS in different aspects such as [31] study QoS from perspective of SLA contract management, [32] also explore QoS from allocating optimal resources, and [33] study QoS from cloud provider aspect to how can provider collaborate consistently to procure more assets in peak time to satisfy their QoS targets.…”

“…The Hot-fit framework has technological and organization, this framework, unlike TOE use human factor which includes users experience and expectations which helps to identify human capital in organizations, this dimension plays a critical rule in QoS acceptance [36,44]. Additionally, HOT-fit framework [43] highlighted extra qualities, for example, fit between technological, human and organizational parameters, human dimension helps to detect human experiences in the organization [27], and fit between technology and human aspect [43]. As shown in (Fig.2).…”