Qualitative and Quantitative Study of Older German and US Flight Attendants---the BEST AGE study

Abstract

It is increasingly common to see older flight attendants in many countries. Embraer, Boeing and GMA Research, Inc. collaborated to conduct focus groups, fly-along observations and on-line surveys with older flight attendants in Germany and the United States. Difficulties with workload, overhead lifting and injuries were common themes. Offsetting the negative physical aspects for the older flight attendants was the feeling that they were better able to cope with disruptive passengers and crew issues.