Qualitative Interdisciplinary Learning Reviews of Non-COVID-19 Patients’ Journeys During the COVID-19 Pandemic

Abstract

In the early months of 2020, hospital processes were changed in response to the coronavirus disease 2019 (COVID-19) pandemic. We present one community hospital’s experience in conducting a series of interdisciplinary learning reviews (ILRs) on non-COVID-19 patient’s journeys during the early months of the pandemic. An ILR is a method of reviewing medical records using a system lens to identify system-level opportunities for improvement. Using the ILR method, we identified several opportunities for improvement in caring for our patients.