“…The aspects related to performance and consequences impair the efficiency of the trucking industry, such as inefficiency in operating costs (Deloitte, 2022;De Oliveira et al, 2019), fleet management (Parihar et al, 2021), and training to promote business actions (Kumar Gangadhari and Kumar Tarei, 2021), and absence systematic technological advancement for better customer service (Kant et al, 2022a). As such, operators focus o n retaining the quality and performance under their jurisdiction at required operational levels (Karlaftis,and Kepaptsoglou,2 012).…”