“…Conboy et al (2012) state that qualitative research aims to empirically investigate a variety of phenomena through qualitative data from a variety of sources, such as interviews, observations, design efforts, interventions, and archival materials. Gephart, (2004) stresses that it studies phenomena where they naturally occur, and it strives to grasp the meanings social actors give them. Thus, Borrego et al (2009, p. 56) emphasises the textual nature of many qualitative data sources and " [...] by its emphasis on the context within which the study occurs [...]".…”