2016
DOI: 10.46743/2160-3715/2016.2465
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Qualitative Research for Social Marketing: One Organization’s Journey to Improved Consumer Insight

Abstract: Population Services International (PSI) is an international NGO working to improve outcomes in developing countries through behavior change communications and the social marketing of health products and services. Consumer insight is central to PSI's social marketing strategy because it informs which messages to promote and which products and services to offer to make the concept of healthy behavior change attractive to consumers. Qualitative research provides rich insight by exploring consumers' values, feelin… Show more

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Cited by 6 publications
(5 citation statements)
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“…To characterise the different consumer groups involved in the consumption of wild meat in Vietnam, we applied the principles of audience segmentation; a social marketing technique that defines similar subgroups within a wider audience and identifies a segment for intervention implementation (Longfield et al, 2016). Segments can be identified by exploring demographic, psychographic and behavioural characteristics which allows researchers to define a segment's profile, purchasing power, consuming habits and attitudes (Kitunen et al, 2019;Kotler, 2002).…”
Section: Introductionmentioning
confidence: 99%
“…To characterise the different consumer groups involved in the consumption of wild meat in Vietnam, we applied the principles of audience segmentation; a social marketing technique that defines similar subgroups within a wider audience and identifies a segment for intervention implementation (Longfield et al, 2016). Segments can be identified by exploring demographic, psychographic and behavioural characteristics which allows researchers to define a segment's profile, purchasing power, consuming habits and attitudes (Kitunen et al, 2019;Kotler, 2002).…”
Section: Introductionmentioning
confidence: 99%
“…The Longfield study examines the ten-year practice of an international non-governmental organization active in the field of population and states that customers' perspectives and insights go beyond their experiences; therefore, focusing on customers' perspectives and insights improves the preparation of evidence-based results strategy. [ 25 ]…”
Section: Discussionmentioning
confidence: 99%
“…It cannot be overemphasized despite having been overlooked by many health experts due to their lack of basic knowledge and technical support (Timotin, 2019). Longfield et al (2016) noted that many organizations have adopted social marketing practices over the last 50 years as an antidote for numerous marketing and marketing communications problems. Thus, Smith et al (2018) affirmed that it is an indispensable modern public health strategy.…”
Section: Literature Review and Hypothesesmentioning
confidence: 99%