Quality 2030: quality management for the future

Fundin, Anders; Lilja, Johan; Lagrosen, Yvonne; Bergquist, Bjarne

doi:10.1080/14783363.2020.1863778

Cited by 40 publications

(32 citation statements)

References 29 publications

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“…Fundin et al (2020) highlight themes that are vital and important for research projects within quality management during the coming decade. The first one they mention is “systems perspective applied.” This study on TQM supports this theme, although it emphasizes the complexity theory beyond the systems theory.…”

Section: Discussionmentioning

confidence: 99%

“…The second theme mentioned by Fundin et al is “stability and change” that relates to the finding of this study regarding “coping with uncertainty.” The third theme “higher purpose as a QM booster” is in line with “reflexivity” (including a reflexive questioning of values, background assumptions and normative orientations). The fourth topic “models for smart self-organizing” strongly relates to “co-creation and stakeholder participation.” Fundin et al (2020) add “integrating sustainable development” to the findings of this study, where this study adds context sensitivity to theirs.…”

Section: Discussionmentioning

confidence: 99%

“…Another example also in healthcare comes from Moretta-Tartaglione et al (2018) who found that patient empowerment positively influences value co-creation, which, in turn, is positively related to patient satisfaction. Fundin et al (2020) highlight themes that are vital and important for research projects within quality management during the coming decade. The first one they mention is "systems perspective applied."…”

Section: Coping With Uncertaintymentioning

confidence: 99%

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Patterns emerging from the TQM paradigm in relation to the 21st century complex context within TQM journal

Kemenade

2021

TQM

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PurposeThe purpose of this research is to explore the deployment of the total quality management (TQM) paradigm in the TQM Journal in relation to the context of the 21st century. The study builds on the theoretical framework of the four quality paradigms that together compose TQM. The four paradigms differ in their effectiveness based on the context in which they are used. In a complex context, one would expect the reflective and the emergence paradigm to flourish. The TQM Journal is one of the leading scientific journals on TQM. If the assumption that the reflective and emergent paradigm would flourish in a complex environment is correct, one will see that represented in the past five years of scientific research in that magazine.Design/methodology/approachThe TQM Journal articles of the past five years from January 2016 till January 2021 have been chosen as the scope of an exploratory review. The author assessed the title and abstract of all articles based on the characteristics of the four quality paradigms, as described in the theoretical framework. If the title and abstract did not provide enough data to take the decision for the assessment, the whole article has been taken into account. The results have been collated, summarized and reported. Based on the results, the author explores the possible patterns.FindingsIn total, 283 articles from 2016 to 2021 (from Volume 28, Issue 1 to Volume 33, Issue 1) were included in this study. In total, 45 were read fully to be able to characterize the article. Most of the studies relate the tertiary (33.3%) and secondary (27.9%) sectors. Healthcare was the sector in 32 of the cases (11.3%). Most studies have been conducted in Europe (n = 82, 28.9%) and Asia (n = 58, 20.5%). Within Europe, Italy was the most prolific country with, respectively, 25 (30.8%) of the articles. The USA and Canada only had five articles in these five years (1.8%). Many articles did not specify the region. More than half of the articles (52.4%) worked with surveys, questionnaires or other methods to involve the customer in the research; 16 articles (5.6%) used experts in the field through expert panels and such to collect data from. In total, 107 articles (37.8%) did involve no other stakeholders than the researchers themselves. Eight studies (2.8%) used action research or co-design methodology to create optimal stakeholder participation. Based on the data, four patterns can be discovered: the context sensitivity of the articles, reflexivity, coping with uncertainty and co-creation.Research limitations/implicationsIt is acknowledged that the articles in the study were published in just one scientific journal. One can expect that this will be represented in other journals on TQM. Still, it would be interesting to conduct a follow-up study in other journals on TQM and compare the results. The research is done by one subjective researcher.Practical implicationsResearch on TQM should take the complexity of the context into account. For that purpose, researchers should focus more on the emergence paradigm within TQM.Originality/valueThis study is the first to investigate TQM as a holistic paradigm, including the empirical, reflective, reference and emergence paradigm in TQM research.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Section: Coping With Uncertaintymentioning

confidence: 99%

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Patterns emerging from the TQM paradigm in relation to the 21st century complex context within TQM journal

Kemenade

2021

TQM

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“…A includes a factor of the company's options to provide for achievement necessary value of max t K [18][19][20]. We have shown it, with the help of the equation, describing the law of progressive development of quality service indicator, and his graphic representation (Figure 1).…”

Section: Discussionmentioning

confidence: 99%

Organizational and technical aspect of quality management of food industry testing laboratories

Zaytseva

Setrakova

2021

E3S Web Conf.

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The present study describes the impact of three quality management principles on the organizational capacity of food industry testing laboratories. The study also intends to create a formalized representation of the effect of organizational and technical factors on the quality of services provided. Key words: management, quality management principles, organizational capacity of the company, corporate culture, testing laboratories.

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“…The literature shows that the internal customer concept has been used with different purposes and in different contexts and as a result, the concept can be described as ambiguous. A central theme for quality management research is how to apply a system perspective on value creation, including methods for use in practice (Flumerfelt, 2020; Fundin et al , 2020). As research has pointed to the necessity of enhanced collaboration in health-care processes, more knowledge is needed as to what hinders and promotes collaboration (Schruijer, 2020; Vangen, 2017).…”

Section: Introductionmentioning

confidence: 99%

Collaborating in a health-care process: partner, not customer

Karlsson

2021

IJQSS

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Purpose The internal customer concept is used with different definitions and purposes in research and in practice – an ambiguity with implications for both scholars and practitioners. The purpose of this study is, therefore, to explore the representation of the internal customer concept in quality management literature and reflect on how the user may affect collaboration in health-care processes, in particular between a service function and health-care staff. Design/methodology/approach A review of the internal customer concept in the literature, followed by a conceptual discussion based on previous studies and theories of organizational discourse. Findings Three predominant types of relationships related to the internal customer concept were found. The study shows that the ambiguity in the use of the concept may have consequences for the interpretation and application of research results. Potential undesirable consequences with regard to collaboration in processes are discussed. Originality/value This study contributes to a new understanding of the internal customer concept in research and practice. As collaboration within and between organizations is increasingly required in many parts of health care, careful considerations become necessary regarding concepts used for relationships to avoid sub-optimization and “us-versus-them” thinking and to strengthen trust-based relationships.

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Quality 2030: quality management for the future

Cited by 40 publications

References 29 publications

Patterns emerging from the TQM paradigm in relation to the 21st century complex context within TQM journal

Patterns emerging from the TQM paradigm in relation to the 21st century complex context within TQM journal

Organizational and technical aspect of quality management of food industry testing laboratories

Collaborating in a health-care process: partner, not customer

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