Quality 4.0 conceptualisation and theoretical understanding: a global exploratory qualitative study

Antony, Jiju; McDermott, Olivia; Sony, Michael

doi:10.1108/tqm-07-2021-0215

Cited by 66 publications

(106 citation statements)

References 49 publications

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“…Most of the studies focus on Industry 4.0 as it is a bit older concept than Quality 4.0. The studies that focus on Quality 4.0 absolutely are like, Emblemsvåg (2020), which explored Quality 4.0 in project-based industries, Antony et al. (2021) conceptualised Quality 4.0 and theoretical underpinnings through a qualitative approach globally, Carvalho et al.…”

Section: Theoretical Orientationmentioning

confidence: 99%

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Quality 4.0 conceptualisation: an emerging quality management concept for manufacturing industries

Maganga¹,

Taifa

2022

TQM

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Purpose Quality 4.0 refers to a modern quality management approach that uses Industry 4.0 technologies, integration and digitalisation. This research explores the current understandings of Quality 4.0 in various publications. The focus is on Quality 4.0 concepts or explanations, available models, motivation and readiness factors for adoption, enablers and technologies that can be leveraged. Design/methodology/approach A qualitative approach was deployed to collect the findings. This paper employs bibliometric, scientometric and visual analytic tools to identify and analyse articles from Scopus, Web of Science (WOS), Google Scholar databases and other sources such as ScienceDirect and Taylor and Francis. Findings The bibliometric results revealed that Quality 4.0 publications began in 2016 and increased dramatically in 2020 and 2021, with India leading the way while scientometric analysis found no clear definition of Quality 4.0 hitherto. However, several authors have defined the concept of Quality 4.0, arguing that it is characterised by digitalisation and integration, Industry 4.0 technologies applications and big data management. Some of the Quality 4.0 models published in the theoretical underpinnings include total quality management (TQM) in the basis of Industry 4.0 model, the European Foundation for quality management model, Quality 4.0 model combining operational technology (OT) and information technology (IT) through digital transformation and the LSN Research eleven axes of Quality 4.0 model. The research highlights key enablers of Quality 4.0 adoption, such as enabling technologies, big data capability, skilled and competent workers, collaboration and leadership support. Research limitations/implications The findings can benefit Quality 4.0 researchers and practitioners on the available Quality 4.0 models, motivation and readiness factors for Quality 4.0 adoption, enablers and leveraged technologies in Quality 4.0. Originality/value This study attempted to explore the current understandings of Quality 4.0 concepts to sediment these emerging quality management concepts for manufacturing industries.

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Section: Theoretical Orientationmentioning

confidence: 99%

“…The IR influences strategic variations in productivity and quality (Antony et al. , 2021a, b; Sony et al.…”

Section: Introductionmentioning

confidence: 99%

Quality 4.0 conceptualisation: an emerging quality management concept for manufacturing industries

Maganga¹,

Taifa

2022

TQM

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“…Six Sigma and Cross Industry Standard Process for Data Mining (CRISP-DM) were found to be the most suitable methodologies, and key elements of these were combined to develop the HyDAPI methodology. The CRISP-DM data-mining process was used because data science, statistical analysis and predictive analytics are critical in this new era of quality management, referred to as Quality 4.0 (Antony et al, 2021). In our previous research, Six Sigma was determined to be the most suitable quality improvement methodology, as it focuses on the reduction of defects, and the manufacturing process being digitised had a level of scrap periodically exceeding expectations (Clancy et al, 2021).…”

Section: Previous Researchmentioning

confidence: 99%

“…However, undertaking this digital transformation in practice is proving challenging for many companies. For instance, Antony et al (2021) interviewed a number of senior managers in leading organisations which revealed that they do not know where or how to start in merging with the digital world (Antony et al, 2021). In an effort to address this uncertainty, this study proposes that digitalisation is first implemented to act as a foundation for Industry 4.0 via the hybrid digitisation approach to process improvement (HyDAPI) framework.…”

mentioning

confidence: 99%

The HyDAPI framework: a versatile tool integrating Lean Six Sigma and digitalisation for improved quality management in Industry 4.0

Clancy

Bruton

O’Sullivan

et al. 2022

IJLSS

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Purpose Quality management practitioners have yet to cease the potential of digitalisation. Furthermore, there is a lack of tools such as frameworks guiding practitioners in the digital transformation of their organisations. The purpose of this study is to provide a framework to guide quality practitioners with the implementation of digitalisation in their existing practices. Design/methodology/approach A review of literature assessed how quality management and digitalisation have been integrated. Findings from the literature review highlighted the success of the integration of Lean manufacturing with digitalisation. A comprehensive list of Lean Six Sigma tools were then reviewed in terms of their effectiveness and relevance for the hybrid digitisation approach to process improvement (HyDAPI) framework. Findings The implementation of the proposed HyDAPI framework in an industrial case study led to increased efficiency, reduction of waste, standardised work, mistake proofing and the ability to root cause non-conformance products. Research limitations/implications The activities and tools in the HyDAPI framework are not inclusive of all techniques from Lean Six Sigma. Practical implications The HyDAPI framework is a flexible guide for quality practitioners to digitalise key information from manufacturing processes. The framework allows organisations to select the appropriate tools as needed. This is required because of the varying and complex nature of organisation processes and the challenge of adapting to the continually evolving Industry 4.0. Originality/value This research proposes the HyDAPI framework as a flexible and adaptable approach for quality management practitioners to implement digitalisation. This was developed because of the gap in research regarding the lack of procedures guiding organisations in their digital transition to Industry 4.0.

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“…Machines self-report to maintenance personnel (or robots) and precisely define the problem (Pech et al, 2021). Quality 4.0 can be understood as a combination of new technologies, standard tools, and traditional methods to achieve superior performance, higher operational efficiency and higher quality, excellence and innovation (Antony et al, 2021). A quality management system (QMS) should focus on maintaining a complete and comprehensive product design stored in a single system.…”

Section: Introductionmentioning

confidence: 99%

The use of Smart Technologies in Enterprises

Pech¹,

Vaněček²

International Scientific Conference INPROFORUM

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In the fourth industrial revolution, more and more things and devices are considered smart or intelligent. Smart technologies have applications in homes and cities as well as in businesses. This paper aims to examine the use of smart technologies in enterprises. Through statistical methods, enterprises were compared by size and industry branch. A questionnaire survey of 102 enterprises was conducted in the research. The most used smart technologies in enterprises were quality, machine consumption monitoring and maintenance management. The pressure on the efficiency of intelligent technology use also strains enterprises' long-term and systematic development and management.

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Quality 4.0 conceptualisation and theoretical understanding: a global exploratory qualitative study

Cited by 66 publications

References 49 publications

Quality 4.0 conceptualisation: an emerging quality management concept for manufacturing industries

Quality 4.0 conceptualisation: an emerging quality management concept for manufacturing industries

The HyDAPI framework: a versatile tool integrating Lean Six Sigma and digitalisation for improved quality management in Industry 4.0

The use of Smart Technologies in Enterprises

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