Quality analysis of hotel services using SERVQUAL methodology

Pindžo, Renata; Lončar, Ivana

doi:10.5937/ekopre1304199p

Cited by 2 publications

(1 citation statement)

References 12 publications

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“…Serbia needs to upgrade its accommodation facilities in accordance with the EU standards, especially out of Belgrade and other big cities (in terms of population and industrialization level). The demand for creating a better quality in terms of products and services has become one of the most important strategic priorities currently being faced by hotels in general [17].…”

Section: General Principles Of Financing: the Case Of Special Financimentioning

confidence: 99%

Project financingin the case of residential construction in Belgrade

Barjaktarović¹,

Pindžo²,

Vjetrov³

2015

Ekonomika preduzeca

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Projektno finansiranje je metod finansiranja u kome kreditor prvenstveno uzima u obzir prihode koje generiše pojedinačni projekat, kao izvor otplate i obezbeđenje za izloženost rizicima. Procena rizika je kritična faza za kreditora i investitora u projektnom finansiranju jer snosi svu odgovornost za procenu sposobnosti projekta da otplaćuje dugove (pozajmice), pokriva troškove, kao i za isplatu dividendi akcionarima. Projektovani i očekivani novčani tok koji generiše projekat je pod snažnim uticajem rizika. Ukoliko rizici nisu na adekvatan način procenjeni i anticipirani, dolazi do smanjenja novčanog toka, odnosno, deficita. Ukoliko novčani tok nije dovoljan za servisiranje obaveza prema kreditorima, projekat je neuspešan i potrebno ga je okončati. Na osnovu prinicipa i ponude proizvoda projektnog finansiranja banaka koje posluju u Republici Srbiji (Banca Intesa, Erste banka, Sber banka i UniCredit banka) praktično je prikazano koji su principi projektnog finansiranja rezidencijalne gradnje u Žarkovu (delu Beograda) i koje su prednosti za samog investitora (u vezi sa imovinom, projekcijama novčanih tokova u funkciji otplate kredita, osnovama za odobrenje projektnog finansiranja-budući prihodi koje generiše projekat, pravnim statusom korisnika kredita i raspodelom rizika).

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Section: General Principles Of Financing: the Case Of Special Financimentioning

confidence: 99%

Project financingin the case of residential construction in Belgrade

Barjaktarović¹,

Pindžo²,

Vjetrov³

2015

Ekonomika preduzeca

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Customer satisfaction with postal services in Serbia

Pavlović

Bojičić

Ratković

2018

Manage: J. Sustainable Bus. Manage, Solutions Emerging Econ.

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Research question:This study examines users' satisfaction with the postal service in Serbia using a questionnaire measurement. Motivation: the Post of Serbia operates both with private and business clients, with whom it has long-term relationships not only in terms of sending and receiving parcels, but also with new and modern services. Due to the growing competition on the market, the question arises how to place the Post of Serbia on the market in the future. Data: Primary data of postal services, new postal services, as well as a custom questionnaire for examining users' attitude towards postal services intended for private clients. Tools: Method of survey, Descriptive statistics, Method of analysis and Content analysis. Findings: The satisfaction of users of postal services is an important element of the perseverance and development of the Post of Serbia. Contribution: Quality review of postal services in the opinion of the private users. Obtained gap between users satisfaction and needs and further directions in which the Post of Serbia should be developed according to the user's opinion.

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Quality analysis of hotel services using SERVQUAL methodology

Cited by 2 publications

References 12 publications

Project financingin the case of residential construction in Belgrade

Project financingin the case of residential construction in Belgrade

Customer satisfaction with postal services in Serbia

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