Quality Assessment About Standards for Wellness Services and Certified Skills of Specialized Staff

Abstract

PURPOSE: The aim of this study was to establish the quality assessment about standards for Wellness services and certified skills of specialized staff in the Bulgarian niche tourism by setting out a range scale by significance on the base of scientific indicators. METHODS: During the period of March-June 2017 a Psychometric measurement of experts' point of view was conducted among Bulgarian professionals from various Wellness & SPA & Thalasso centres: employers, executives, investors, entrepreneurs, managers, executives and students from specific programs in the field. The experts' opinions were measured by an adapted version of the Survey Questionnaire for online use with Google Drive tools. RESULTS: The psychometric measurement results on the meanings of numbers (through the order for A-fixed question by-X of B-number of questions) placed on all questions asked. We obtain a range scale for ranking the relative significance of the studied properties for the quality services and centres in the Bulgarian Niche tourism. CONCLUSIONS: The results in our study are in support of the needed action plan in co-partnership between the Bulgarian Institutions, professional and non-governmental organisation for developing and adopting new state standards; setting requirements for categorization of Wellness & SPAs and quality assessment not only for the facilities, but for the applied procedures and services; and also providing certification for the specialized staff according to the European qualification framework for all levels – starting from secondary and finishing at “Doctoral degree (PhD)”.