Quality engineering as a profession.

Kolb, Rachel; L., Hoover, Marcey

doi:10.2172/1090223

Cited by 1 publication

(1 citation statement)

References 4 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The term quality management is conceptually established as practices, principles and techniques facilitating customer focus, continuous improvement and teamwork (Dean, Jr. & Bowen, 1994) and product quality (Sousa & Voss, 2002). The use of professional and/or profession in quality management research and reports is widespread (e. g. Antony, 2013;Fundin, 2018;Kolb & Hoover, 2012;Sörqvist, 2014). However, using professional and profession entails certain theoretically grounded obligations, e.g.…”

Section: Introductionmentioning

confidence: 99%

Towards a quality management competence framework: exploring needed competencies in quality management

Martín

Elg

Gremyr

et al. 2019

Total Quality Management & Business Excellence

View full text Add to dashboard Cite

Few empirical studies have focused on what quality management practitioners actually do, with even fewer studies focusing on what it actually takes to do quality management work, i.e. the competencies of quality management. The purpose of this paper is to introduce a competence-based terminology for describing general competencies of quality management work in organisations and to create a competence framework in order to understand what is needed to be a quality management practitioner. This paper is based on an embedded, qualitative multiple-case study design incorporating four Swedish large size organisations where designated quality management practitioners (n = 33) were selected and interviewed. A quality management competence framework incorporating four main quality management competence dimensions is presented: the human, the methods & process, the conceptual and the contextual competence dimensions. Four generic quality management role responsibilities are also posited: centralised & strategic, centralised & operational, local & strategic and local & operational role responsibilities. The competencies and role responsibilities are discussed in relation to the notion of emergent quality management and the emerging need of more integrative and business excellence-oriented quality management.

show abstract